Naked users forgotten?

Help improve Exetel's services (a Suggestion Box is also available in your member facilities)
Locked
bairdn
Posts: 65
Joined: Tue May 11, 2010 6:44 pm
Location: Mitcham, Vic

Re: Naked users forgotten?

Post by bairdn » Fri Dec 31, 2010 9:19 am

Love it - have applied for the change.
Congrats to Exetel for the way in which they've handled this. Much, much better than the last "we're going to kick you off" email from last year!

kefa
Posts: 16
Joined: Tue Jun 16, 2009 9:16 am
Location: Sydney

Re: Naked users forgotten?

Post by kefa » Fri Dec 31, 2010 9:22 am

what exactly is involved in re-activating the PSTN line? does a technician need to come over and do something to the line? or is it done all at the "switch" end?

ForumAdmin
Posts: 3663
Joined: Sun Jan 04, 2004 2:31 pm
Location: Sydney

Re: Naked users forgotten?

Post by ForumAdmin » Fri Dec 31, 2010 9:44 am

kefa wrote:what exactly is involved in re-activating the PSTN line? does a technician need to come over and do something to the line? or is it done all at the "switch" end?
It's done at the exchange - you will not notice anything in most cases.

ForumAdmin
Posts: 3663
Joined: Sun Jan 04, 2004 2:31 pm
Location: Sydney

Re: Naked users forgotten?

Post by ForumAdmin » Fri Dec 31, 2010 9:56 am

Klaas wrote:Quick question for those that have signed up for one of these.

I signed up yesterday afternoon, got the successful submission form the acknowledgement email, but if I go to the "Change Plan Status" tab in my user facilities, there is no sign of the change request.

Has anyone else seen this?

Thanks
If you are in contract you will have to wait a few days while we clarify with Optus that this offer is available to you.

The problem is there are no Optus personnel available at the moment.

sujd
Posts: 11
Joined: Wed Jul 14, 2010 4:20 pm
Location: Melbourne

Re: Naked users forgotten?

Post by sujd » Fri Dec 31, 2010 10:01 am

ForumAdmin wrote:
vzfree wrote:I am on D/22NOTEL Plan Naked ADSL2+ / VOIP, if I change to the OCV200 plan with Optus phone line, can I get the same phone line number as my current VOIP number?

thanks
Yes
So how do we move our current exetel voip number to PSTN as this is my main contact number and once that is done can I get another voip number for 13/1300 / mobile / international calls?
Last edited by sujd on Fri Dec 31, 2010 10:06 am, edited 2 times in total.

kefa
Posts: 16
Joined: Tue Jun 16, 2009 9:16 am
Location: Sydney

Re: Naked users forgotten?

Post by kefa » Fri Dec 31, 2010 10:04 am

ForumAdmin wrote:
2) Including free PSTN calls to local and national wire line numbers and calls to Optus mobiles at no charge (subject to AUP).
What counts as an Optus mobile? Would it include all resellers of Optus mobile? In particular I'm interested to know whether I can call a TPG mobile at no charge?

paulp
Exetel Staff
Posts: 303
Joined: Thu Nov 02, 2006 10:13 am
Location: Sydney

Re: Naked users forgotten?

Post by paulp » Fri Dec 31, 2010 10:33 am

Hi Nemaik,
I'm currently on a naked plan with two vodafone mobiles and am interested in switching - does it make any difference whether i switch to "OCV - 200 for $60.00 per month" and request the mobiles be ported to the $35 cap, or switch to "OCV - 200/35 for $80.00 per month"?

I want to keep the same numbers.
You can definately port your numbers with the new OCV 200/35 plans thats not a problem. The difference is that the cap $35 is included as oppose to a separate charge if you were to order individually.

craigj
Posts: 22
Joined: Thu Apr 01, 2010 2:32 pm
Location: Australia

Re: Naked users forgotten?

Post by craigj » Fri Dec 31, 2010 10:49 am

A few questions about the plan offer...

* If I change, do I keep the same static IP address?

* What fax to email options are available with the new plan? Is there free service for receiving faxes?

* Will there be any fee for paying by credit card?

* I'm currently on $45/month with 10GB peak. I'm not sure I will get the same value out of $60/month. Is the OTL-A plan still available? That would have been fine except the $98 changeover fee :(

Thanks!

Craig

craigj
Posts: 22
Joined: Thu Apr 01, 2010 2:32 pm
Location: Australia

Re: Naked users forgotten?

Post by craigj » Fri Dec 31, 2010 10:57 am

Also, is there an option to go shaped instead of $1/GB? Or is there an option to get a warning email or SMS when close to quota?

Thanks,

Craig

beetletech
Posts: 1
Joined: Thu Dec 30, 2010 7:03 pm
Location: Albury

Re: Naked users forgotten?

Post by beetletech » Fri Dec 31, 2010 11:11 am

Just to confirm.

If I currently have Naked + 2 x optus mobiles + 2 x vodafone mobiles with no contract. Would I just sign for the base ADSL OCV200 and leave the mobiles without the contract?

Can we get the feature of caller id masking back so I do not have to tell everyone my new PSTN number and it simply appears as an existing VoIP number?

Why does incoming caller id cost $3 extra? I thought only Telstra did that?

Will we get a PSTN number in our area as we cannot get Exetel VoIP numbers in our area so bringing that over would not help me?

What is the chances that tomorrows offer 1/1/11 will be better then todays offer?

Will Exetel at a later stage start charging again for the line rental?
Last edited by beetletech on Fri Dec 31, 2010 11:18 am, edited 1 time in total.

setup
Posts: 1
Joined: Fri Dec 31, 2010 10:57 am
Location: Sydney

Re: Naked users forgotten?

Post by setup » Fri Dec 31, 2010 11:17 am

A few questions:

1. Does the free calls to local and national landlines numbers include 13 xx xx and 1300 xxx xxx numbers. If not, what is the charge?

2. Will there be any account admin charge fee ($3.00 per monthly) and credit card charges?

3. I expect to move residence during 2011. If I sign up the 12-mth contract, will there be any set up cost at the new residence?

thanks

ForumAdmin
Posts: 3663
Joined: Sun Jan 04, 2004 2:31 pm
Location: Sydney

Re: Naked users forgotten?

Post by ForumAdmin » Fri Dec 31, 2010 11:50 am

kefa wrote:
ForumAdmin wrote:
2) Including free PSTN calls to local and national wire line numbers and calls to Optus mobiles at no charge (subject to AUP).
What counts as an Optus mobile? Would it include all resellers of Optus mobile? In particular I'm interested to know whether I can call a TPG mobile at no charge?
Any Optus mobile number.

ForumAdmin
Posts: 3663
Joined: Sun Jan 04, 2004 2:31 pm
Location: Sydney

Re: Naked users forgotten?

Post by ForumAdmin » Fri Dec 31, 2010 11:51 am

setup wrote:A few questions:

1. Does the free calls to local and national landlines numbers include 13 xx xx and 1300 xxx xxx numbers. If not, what is the charge?

2. Will there be any account admin charge fee ($3.00 per monthly) and credit card charges?

3. I expect to move residence during 2011. If I sign up the 12-mth contract, will there be any set up cost at the new residence?

thanks
1) No - 30 cents

2) No - CC cost is $1.10.

3) I don't know.

paulp
Exetel Staff
Posts: 303
Joined: Thu Nov 02, 2006 10:13 am
Location: Sydney

Re: Naked users forgotten?

Post by paulp » Fri Dec 31, 2010 12:04 pm

Hi,
Re: Naked users forgotten?

Postby beetletech on Fri Dec 31, 2010 11:11 am
Just to confirm.

If I currently have Naked + 2 x optus mobiles + 2 x vodafone mobiles with no contract. Would I just sign for the base ADSL OCV200 and leave the mobiles without the contract?

Can we get the feature of caller id masking back so I do not have to tell everyone my new PSTN number and it simply appears as an existing VoIP number?

Why does incoming caller id cost $3 extra? I thought only Telstra did that?

Will we get a PSTN number in our area as we cannot get Exetel VoIP numbers in our area so bringing that over would not help me?

What is the chances that tomorrows offer 1/1/11 will be better then todays offer?

Will Exetel at a later stage start charging again for the line rental?
- For your first question, yes. In regards to caller ID masking we can do this but it wont appear as a voip number, merely private. Caller IDs are charged by our supplier. A new randomly supplied PSTN will be generated. the other two questions are commercial which I cant comment on.

paulp
Exetel Staff
Posts: 303
Joined: Thu Nov 02, 2006 10:13 am
Location: Sydney

Re: Naked users forgotten?

Post by paulp » Fri Dec 31, 2010 12:07 pm

Hi setup,
A few questions:

1. Does the free calls to local and national landlines numbers include 13 xx xx and 1300 xxx xxx numbers. If not, what is the charge?

2. Will there be any account admin charge fee ($3.00 per monthly) and credit card charges?

3. I expect to move residence during 2011. If I sign up the 12-mth contract, will there be any set up cost at the new residence?
1 - No they don't. Charges are as per normal (13/1300 Calls: 30 cents per call)
2 - Not that I'm aware of
3 - Yes, there will be a relocation fee as we need to activate the new service at the new address on new copper.

Locked