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New ADSL1 plans vs existing plans

Posted: Wed May 18, 2011 2:54 pm
by snibs
I see that the new 8 meg adsl1 plans are better than what I can upgrade my service to, for example,T8-120 meg, 120 gig for $60 a month, if I upgrade my service, the best I can do is 8 meg 100 gig and it will cost me $100 a month or 30 gig for $65?? Hardly seems fair to existing members, especially those who are hoping the extra speed will solve a long lasting latency problem which hampers game playing badly most of the time.
Any plans to offer the same deals to members?
Cheers.

Re: New ADSL1 plans vs existing plans

Posted: Wed May 18, 2011 11:30 pm
by N30N_F15H
snibs wrote:I see that the new 8 meg adsl1 plans are better than what I can upgrade my service to, for example,T8-120 meg, 120 gig for $60 a month, if I upgrade my service, the best I can do is 8 meg 100 gig and it will cost me $100 a month or 30 gig for $65?? Hardly seems fair to existing members, especially those who are hoping the extra speed will solve a long lasting latency problem which hampers game playing badly most of the time.
Any plans to offer the same deals to members?
Cheers.
As with most plans, they eventually become available to members after a short period of time (Based on past experience), and therefore I'd assume this case wouldn't be any different.

I'm sure someone more competent will reply here though.

Re: New ADSL1 plans vs existing plans

Posted: Thu May 19, 2011 10:34 am
by ForumAdmin
snibs wrote:I see that the new 8 meg adsl1 plans are better than what I can upgrade my service to, for example,T8-120 meg, 120 gig for $60 a month, if I upgrade my service, the best I can do is 8 meg 100 gig and it will cost me $100 a month or 30 gig for $65?? Hardly seems fair to existing members, especially those who are hoping the extra speed will solve a long lasting latency problem which hampers game playing badly most of the time.
Any plans to offer the same deals to members?
Cheers.
Any latency issue could not possibly be addressed by a plan/price change.

If you have a latency issue then please open a ticket to address it.

If you have had tickets that haven't addressed the issue then please send the ticket numbers to:

thejeg@exetel.com.au

Re: New ADSL1 plans vs existing plans

Posted: Thu May 19, 2011 10:42 am
by ForumAdmin
snibs wrote:I see that the new 8 meg adsl1 plans are better than what I can upgrade my service to, for example,T8-120 meg, 120 gig for $60 a month, if I upgrade my service, the best I can do is 8 meg 100 gig and it will cost me $100 a month or 30 gig for $65?? Hardly seems fair to existing members, especially those who are hoping the extra speed will solve a long lasting latency problem which hampers game playing badly most of the time.
Any plans to offer the same deals to members?
Cheers.
New plans will be available to current Exetel customers before the end of May.

They will be available on a new twelve month contract and on the basis that the customer also uses Exetel to provide their telephone line ($30.00 per month) and telephone calls (low prices for all types of calls).

Re: New ADSL1 plans vs existing plans

Posted: Thu May 19, 2011 2:55 pm
by soaper
ForumAdmin wrote: They will be available on a new twelve month contract and on the basis that the customer also uses Exetel to provide their telephone line ($30.00 per month) and telephone calls (low prices for all types of calls).
will exetel be able to offer CSG and medical priority on phone plans with telstra?

Re: New ADSL1 plans vs existing plans

Posted: Thu May 19, 2011 3:07 pm
by snibs
So I have to sign up for a 12 month contract and have my telephone with exetel to qualify for the new plans that will be available to existing customers? as for the latency problem, I have had a couple of tickets, the last one was just closed and didn't get a answer, this problem is worst at peak times, IE after school and weekends which says to me its a congestion problem which probably can't be fixed but ill forward the tickets anyway. Thanks for your reply s.

Re: New ADSL1 plans vs existing plans

Posted: Thu May 19, 2011 6:32 pm
by ForumAdmin
snibs wrote:So I have to sign up for a 12 month contract and have my telephone with exetel to qualify for the new plans that will be available to existing customers? as for the latency problem, I have had a couple of tickets, the last one was just closed and didn't get a answer, this problem is worst at peak times, IE after school and weekends which says to me its a congestion problem which probably can't be fixed but ill forward the tickets anyway. Thanks for your reply s.
If you send the ticket number then Theje will get back to you.

There is no congestion on Exetel's links but there may be at some exchanges - we can't alleviate that.

Yes, you have to transfer your telephone line rental/calls to Exetel - the call costs are almost certainly lower cost than your current provider so it shouldn't disadvantage you in any way - your calls should cost you less.

Re: New ADSL1 plans vs existing plans

Posted: Thu May 19, 2011 8:02 pm
by snibs
I bit the bullet and signed up for 8 meg (best we can get at our exchange) for the last 2 months of my contract, $40 to not sign up for another contract but hopefully will solve the problem, as for congestion, my problem started the same time I churned from TPG..... coincidence?....anyway I "MUCH" prefer exetels way of doing business and I really hope the speed increase will bridge my problem as I don't want to leave but I regret if 8 meg wont allow me to play games without problem then I will have to try tpg again. Ill also add that if I have to go to tpg and have the same problem Ill be back to exetel (asap) with tail between legs and give my apologies right here.... hey at least ill get cheaper deal.....just kidding.....sorry.
Thanks from Mick

Re: New ADSL1 plans vs existing plans

Posted: Thu May 19, 2011 9:40 pm
by ForumAdmin
snibs wrote:I bit the bullet and signed up for 8 meg (best we can get at our exchange) for the last 2 months of my contract, $40 to not sign up for another contract but hopefully will solve the problem, as for congestion, my problem started the same time I churned from TPG..... coincidence?....anyway I "MUCH" prefer exetels way of doing business and I really hope the speed increase will bridge my problem as I don't want to leave but I regret if 8 meg wont allow me to play games without problem then I will have to try tpg again. Ill also add that if I have to go to tpg and have the same problem Ill be back to exetel (asap) with tail between legs and give my apologies right here.... hey at least ill get cheaper deal.....just kidding.....sorry.
Thanks from Mick
I think that you should send Theje your ticket number.

It's important to resolve any sub standard performance - or at least identify why it can't be solved.

Re: New ADSL1 plans vs existing plans

Posted: Thu May 19, 2011 10:21 pm
by N30N_F15H
snibs wrote:I bit the bullet and signed up for 8 meg (best we can get at our exchange) for the last 2 months of my contract, $40 to not sign up for another contract but hopefully will solve the problem, as for congestion, my problem started the same time I churned from TPG..... coincidence?....anyway I "MUCH" prefer exetels way of doing business and I really hope the speed increase will bridge my problem as I don't want to leave but I regret if 8 meg wont allow me to play games without problem then I will have to try tpg again. Ill also add that if I have to go to tpg and have the same problem Ill be back to exetel (asap) with tail between legs and give my apologies right here.... hey at least ill get cheaper deal.....just kidding.....sorry.
Thanks from Mick
It wasn't so long ago that I was in the same position as you in regards to speed issues, with a very congested exchange making internet browsing unbearable and gaming impossible. I contemplated changing provider to Telstra but soon realised that the issue wouldn't be fixed, and I wouldn't be getting good value.

Although I did have to wait it out, eventually the exchange was upgraded, and when the speeds were good again I changed over to the 8mbps plan. I now get 7mbps+ on a speedtest which I'm very happy with!

Just thought I'd share my experience with you, as it's probably best to look into it before changing away from a great provider.

Re: New ADSL1 plans vs existing plans

Posted: Fri May 20, 2011 12:57 pm
by snibs
Thanks N3ON_fish, well we will see, im 300 metres from the exchange so expecting pretty good results. Glad I signed up yesterday, a 12 month contract and change telephone over is not going to happen. Cheers.

Re: New ADSL1 plans vs existing plans

Posted: Fri May 20, 2011 2:41 pm
by gong_guy
ForumAdmin wrote: The conditions applying to these new plans are a new 12 month contract and the requirement to transfer your telephone line to Telstra with billing by Exetel.
It is unfortunate that you have to transfer the phone line to Exetel to get these new plans. New customers do not have this condition.

I set up an ADSL1 connection at my Mum's for both our use but she will never leave Telstra as she gets heaps of pensioner discounts. She likes to call Telstra 24x7 if the phone drops out and expects an immediate hardware response. She can get a little heated in the calls.

Disconnecting the ADSL service and reconnecting seems like a viable option here unfortunately if we want those plans.

Re: New ADSL1 plans vs existing plans

Posted: Fri May 20, 2011 3:17 pm
by soaper
gong_guy wrote:
ForumAdmin wrote: I set up an ADSL1 connection at my Mum's for both our use but she will never leave Telstra as she gets heaps of pensioner discounts. She likes to call Telstra 24x7 if the phone drops out and expects an immediate hardware response. She can get a little heated in the calls..
dont know what plan your mother is on but there is really no such thing as *heaps* of pensioner discounts.
there is *A* discount...... but eg in my case as i use VOIP, i hardly use any telstra calls so i get virtually no more than a dollar or so discount.

your mother sounds like my X husband..... and in which case it is best they stay with telstra because they are too much trouble for most ISP.
to be fair to the ISP. :roll:
i did get the X transferred to VOIP (not exetel because they dont deserve him)..... for which he is truly grateful........ and which he has worked out (after an hour with the support person) how to manage this.

just check and see what she actually gets as a discount as a proportion of her bill.

Re: New ADSL1 plans vs existing plans

Posted: Fri May 20, 2011 8:03 pm
by gong_guy
soaper wrote: just check and see what she actually gets as a discount as a proportion of her bill.
I have in the past and her usage pattern of many long distance calls of maybe 30-60 minutes each make the Exetel offering unviable as the call costs are not capped. plus as I said the pensioner discounts on her current phone account are considerable.

I think Exetel should reconsider this condition of having to port to Exetel for any plan change as EVERY person who takes up a Telstra based Exetel service will never be able to change plans without porting the voice line. Plus the cost is $30 a month not the $25 or $20 special deals offered before.

I have my Voice line with Exetel but I am Optus based.

Re: New ADSL1 plans vs existing plans

Posted: Sat May 21, 2011 11:41 am
by ForumAdmin
gong_guy wrote:
soaper wrote: just check and see what she actually gets as a discount as a proportion of her bill.
I have in the past and her usage pattern of many long distance calls of maybe 30-60 minutes each make the Exetel offering unviable as the call costs are not capped. plus as I said the pensioner discounts on her current phone account are considerable.

I think Exetel should reconsider this condition of having to port to Exetel for any plan change as EVERY person who takes up a Telstra based Exetel service will never be able to change plans without porting the voice line. Plus the cost is $30 a month not the $25 or $20 special deals offered before.

I have my Voice line with Exetel but I am Optus based.
I don't know why you say these things.

Porting the telephone line to Exetel on a Telstra plan does NOT impose any conditions.

There is no CSG waiver on a Telstra telephone line (that should be obvious).

If someone who uses a Telstra telephone line with Exetel on a Telstra ADSL service then they have the same flexibility as any other provider including Telstra.

If they wish to churn their ADSL service to another provider and leave their telephone line with Exetel....then they can do that....or they can churn their telephone line to another provider and leave their ADSL with Exetel.