Customer Referral Scheme

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bingggo
Posts: 53
Joined: Tue Jul 12, 2005 12:08 pm

Re: Customer Referral Scheme

Post by bingggo » Fri Sep 09, 2011 10:53 am

Are there any benefits for either party if a ADSL2 wide customer refers someone to an ADSL2 wide plan (eg. the only option I know of in Tasmania)?

Alternatively, do the Lite Agent benefits apply in that scenario?

B

EromalR
Exetel Staff
Posts: 138
Joined: Thu Jan 07, 2010 12:40 pm
Location: Sri Lanka

Re: Customer Referral Scheme

Post by EromalR » Fri Sep 09, 2011 2:04 pm

bingggo wrote:Are there any benefits for either party if a ADSL2 wide customer refers someone to an ADSL2 wide plan (eg. the only option I know of in Tasmania)?

Alternatively, do the Lite Agent benefits apply in that scenario?

B
As long as you recommend Exetel to a new customer, you will get $30 under Wide area plans and under Optus plans (400 exchanges) you will get $45 and the new customer will further get ADSL portion of the plan free of charge for 4 months, irrespective of the Sate you are applying from.

The LITE agent benefits will apply as usual, if you have registered as a LITE agent.

machine
Posts: 164
Joined: Wed Sep 01, 2004 10:57 am
Location: Wollongong

Re: Customer Referral Scheme

Post by machine » Mon Nov 07, 2011 9:59 pm

What are the benefits for signing up a new customer in November 2011?

remosha
Exetel Staff
Posts: 266
Joined: Tue Feb 08, 2011 8:32 am
Location: Sydney

Re: Customer Referral Scheme

Post by remosha » Mon Nov 07, 2011 11:09 pm

machine wrote:What are the benefits for signing up a new customer in November 2011?

If you recommend a new customer for a Wide coverage plan, you get a $30 referral credit, for Optus plans (400 exchanges) you get a referral credit of $100 as long as the application goes through. This referral credit program is only valid until 30th Nov 2011.

machine
Posts: 164
Joined: Wed Sep 01, 2004 10:57 am
Location: Wollongong

Re: Customer Referral Scheme

Post by machine » Tue Nov 08, 2011 8:51 am

Thanks

machine
Posts: 164
Joined: Wed Sep 01, 2004 10:57 am
Location: Wollongong

Re: Customer Referral Scheme

Post by machine » Mon Nov 28, 2011 5:44 pm

remosha wrote:
machine wrote:What are the benefits for signing up a new customer in November 2011?

If you recommend a new customer for a Wide coverage plan, you get a $30 referral credit, for Optus plans (400 exchanges) you get a referral credit of $100 as long as the application goes through. This referral credit program is only valid until 30th Nov 2011.

Then why did I only get $30 for my referral?

Referred customer for Optus plans (400 exchanges)

remosha
Exetel Staff
Posts: 266
Joined: Tue Feb 08, 2011 8:32 am
Location: Sydney

Re: Customer Referral Scheme

Post by remosha » Mon Nov 28, 2011 9:41 pm

machine wrote:
remosha wrote:
machine wrote:What are the benefits for signing up a new customer in November 2011?

If you recommend a new customer for a Wide coverage plan, you get a $30 referral credit, for Optus plans (400 exchanges) you get a referral credit of $100 as long as the application goes through. This referral credit program is only valid until 30th Nov 2011.

Then why did I only get $30 for my referral?

Referred customer for Optus plans (400 exchanges)
Could you please email billing@exetel.com.au stating your Service Number as well as the Service Number of the friend you recommended for us to look into this.

harryL
Posts: 72
Joined: Mon Apr 27, 2009 7:48 am
Location: Brisbane

Re: Customer Referral Scheme

Post by harryL » Sat Dec 03, 2011 2:27 pm

I am in the same boat - only received $30/referral in November.

I also sent email to Billing on Thurs.

But no reply....... has your credit been adjusted?

Harry.

machine
Posts: 164
Joined: Wed Sep 01, 2004 10:57 am
Location: Wollongong

Re: Customer Referral Scheme

Post by machine » Sat Dec 03, 2011 8:21 pm

Hi Harry,

My payment has not yet been adjusted, will ring billing on Monday5/12/2011 to find out why.

Probably be adjusted in next invoice.

Regards
Gary

rukshani
Exetel Staff
Posts: 275
Joined: Tue Oct 19, 2010 4:54 pm

Re: Customer Referral Scheme

Post by rukshani » Mon Dec 05, 2011 4:48 pm

harryL wrote:I am in the same boat - only received $30/referral in November.

I also sent email to Billing on Thurs.

But no reply....... has your credit been adjusted?

Harry.

I have asked the billing team leader to look in to this for you. She will soon advise you over it.

rukshani
Exetel Staff
Posts: 275
Joined: Tue Oct 19, 2010 4:54 pm

Re: Customer Referral Scheme

Post by rukshani » Mon Dec 05, 2011 4:50 pm

machine wrote:Hi Harry,

My payment has not yet been adjusted, will ring billing on Monday5/12/2011 to find out why.

Probably be adjusted in next invoice.

Regards
Gary
I have asked the billing team leader to look in to this too. She will shortly advise you.

Thushari
Exetel Staff
Posts: 85
Joined: Mon Mar 28, 2011 5:39 pm
Location: Sydney

Re: Customer Referral Scheme

Post by Thushari » Mon Dec 05, 2011 6:48 pm

machine wrote:Hi Harry,

My payment has not yet been adjusted, will ring billing on Monday5/12/2011 to find out why.

Probably be adjusted in next invoice.

Regards
Gary
I am currently investigating your query with email reference 4396317. I will get back to you as soon as possible with same.

Thushari
Exetel Staff
Posts: 85
Joined: Mon Mar 28, 2011 5:39 pm
Location: Sydney

Re: Customer Referral Scheme

Post by Thushari » Mon Dec 05, 2011 6:49 pm

harryL wrote:I am in the same boat - only received $30/referral in November.

I also sent email to Billing on Thurs.

But no reply....... has your credit been adjusted?

Harry.
We have received your query with email reference 4632848. We will get back to you as soon as possible with same.

fsm
Posts: 77
Joined: Thu Apr 01, 2010 10:46 pm
Location: Aus

Re: Customer Referral Scheme

Post by fsm » Fri Dec 09, 2011 11:53 pm

For those of you not subscribing to the newsletter, the CRS ends this month. Also, there is now no benefit on the OT 5/10 and OF 5./10 plans.with effect from whenever the order form was changed.

Would someone is a position of authority advise whether any of this has any relevance to the lite-agent program?

Will Exetel be able to pass any savings from the termination of the CRS toward lowering setup charges which seems the obvious funding source for commissions. Yeah, I know I'm dreaming. I certainly don't begrudge Exetel the savings in costs and have a certain antipathy for commission schemes (and a lack of success in actually succeeding in getting people to ender my service number when they have signed up for a service on my recommendation.)

harryL
Posts: 72
Joined: Mon Apr 27, 2009 7:48 am
Location: Brisbane

Re: Customer Referral Scheme

Post by harryL » Mon Dec 12, 2011 10:02 am

Thushari wrote:
harryL wrote:I am in the same boat - only received $30/referral in November.

I also sent email to Billing on Thurs.

But no reply....... has your credit been adjusted?

Harry.
We have received your query with email reference 4632848. We will get back to you as soon as possible with same.
That's nice.

I am amazed that you have still not been able to review and rectify the problem!

I have been impressed over the years that most things Exetel were handled "automatically" by software..........

....... and its always interesting to be put into a "as soon as possible" file - I wonder what it means on this occasion?

Harry.

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