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Re: Optus Out Of Contract Customers

Posted: Tue Oct 18, 2011 2:36 pm
by EromalR
rukshani wrote:
csouter wrote:Hi, all!

Like many other Exetel users, I recently received the email outlining the projected changes at Exetel, with special
regard to those Exetel customers who were out of contract, but using an Optus service.

I finally got around to logging into my User Facilities today, and I found the red "Renew" button.

I also wanted to look at the other plans I could be shifted to, if I don't renew before 27th November.

What I discovered has raised a few questions in my mind, which I hope someone will be kind enough to answer for me. My actual
questions are in BOLD font.

I can only see plans which involve renting an Optus landline (PSTN) service, either with or without an included monthly call allowance, and
there are no Naked DSL plans on offer.

Now, I am on a Naked DSL service, (NF23/NOTEL), so I would like to know what it would mean for me if I do not press the "Renew"
button before 2011-11-27. Will my naked DSL service be terminated, to be replaced by a service which includes a landline?

Also, I see that the list of charges for the current plans, (OT-20, OF-20, OT-100, OF-100, OT-200 and OF-200), shows separate
components for the ADSL2+ service charge and the telephone line rental charges. (For example, the OT-20 plan shows $19.50 per month
for ADSL2+ access, and $20.00 per month for line rental). Should the prospective user add those two amounts together, to arrive at a
total monthly charge of $39.50?


I also note that the charges for calls on the landline (PSTN) component are considerably higher than what I currently enjoy, using my integrated
VoIP service.

I'm really finding it difficult to decide whether to renew my current Naked DSL plan, or to choose one of the new plans offered.

One final question: Is the Naked DSL service really no longer being offered by Exetel, and, if this is the case, what will happen to my
telephone number? I really do not want to change my home telephone number.


Thanks in advance for any help or advice you can offer me.

Best regards to all
Christopher (Chris) Souter
(Sydney, NSW, Australia)
I have passed this on to a sales supervisor who will advise you over it.
1. We do not offer Naked ADSL2 plans anymore thus, you will not find new Naked ADSL2 plans to change from the current
2. Your old Naked ADSL2 plan may not be serviceable in the future, but your plan will not be changed to a bundled plan unless you change it
3. Yes the new plans are bundled plans thus, you have to total the monthly rental in 2 components. One - telephone rental of $20, Two - the ADSL rental of $29.50, $39.50 etc
4. You currently have a VOIP service with the Naked ADSL2 servcie. Definitely the prices are lower than having a PSTN service
5. With your current Naked NF23/NOTEL plan, you must be paying around $63 a month as monthly rental and on top of this the Voip charges. If you 'renew' your service will be under the same plan. But, if you check the new plans, OT-100 is only $49.50 a month for 200GB (100Gb during peak and another 100GB during off peak). You save money. This includes a telephone service as well and you can retain your Voip number/service.
6. With the Naked service, currently you do not have a telephone service eventhough you have mentioned that you have one. However, if Exetel is discontinuing your old Naked ADSL2 plan, you should re-contract your current plan or change your plan to a new plan under a new contract. If not, you should find another service provider and arrange a transfer of your number if you do not wish to lose it.

Re: Optus Out Of Contract Customers

Posted: Tue Oct 18, 2011 3:45 pm
by csouter
Thank you for your help and advice!

I will consider the information you have given me and make a decision by the end of this month.

I have been an Exetel customer since April 2004, and I do not wish to leave if I can possibly avoid it.

Best regards to all,
Christopher (Chris) Souter
(Sydney, NSW, Australia)

Re: Optus Out Of Contract Customers

Posted: Wed Oct 19, 2011 9:21 am
by sable
Chris

Your naked plan has always included the cost of a PSTN line that was not activated for making phone calls and that cost was not split out of the plan price.

The new plans now have a nominal price for the PSTN of $19.95 per month and the line is able to make calls, you do not have to use the PSTN for calls, in fact you are better off continuing to use VoIP for all outgoing calls, however you now have a second line into the house for incoming calls, I understand the phone number is the same as your underlying naked number. Just choose your level of downloads and apply to change to that plan.

Re: Optus Out Of Contract Customers

Posted: Wed Oct 19, 2011 11:28 am
by csouter
sable wrote:in fact you are better off continuing to use VoIP for all outgoing calls
I agree totally! I did a quick comparison yesterday, and the PSTN call costs, (although very reasonable, in my opinion), are a lot more expensive than VoIP calls to the same destinations!
sable wrote:however you now have a second line into the house for incoming calls, I understand the phone number is the same as your underlying naked number
For several reasons, I would prefer that the naked number remain as my VoIP number. I guess I'll have to contact the Sales Dept. again to find out whether or not this would be possible. Virtually the only use I would have for a PSTN line would be the ability to send the occasional fax, (which might be once every 12 -18 months)!

I actually have two PSTN line connections to my property, but one of them is no longer active, the other is now my Naked DSL connection. I don't know if this would be possible, but I would like to re-activate the second connection with the old PSTN number I lost before. It's a bit complicated, but I'm sure the Sales Dept. would be able to sort it out.

Also, when my Naked DSL service was originally up and running, with my old PSTN Line #1 number as my VoIP number, the number was changed (against my express wishes, as checked in my original application), from "ex-directory" (or "silent"), to being freely searchable through WhitePages.com.au! It took something like TEN WEEKS to get it fixed, and now, because the number was leaked onto any number of databases, I now regularly receive unsolicited calls from anyone who is authorised under the relevant legislation to call me, regardless of my status on the "Do Not Call Register!" :x :evil: If I do get another PSTN number, I want Exetel (and therefore Optus) to GUARANTEE that it will be COMPLETELY UNLISTED! I was furious about this at the time, because it showed me that the supplier (Optus, not Exetel) is very slack about processing applications correctly in every detail!

Well, I guess it's back to the drawing board! :lol:

Many thanks for your input! :-)

Best regards to all,
Christopher (Chris) Souter
(Sydney, NSW, Australia)

Re: Optus Out Of Contract Customers

Posted: Wed Oct 19, 2011 11:50 am
by sable
only use I would have for a PSTN line would be the ability to send the occasional fax, (which might be once every 12 -18 months)!
Why not use the Exetel email to fax service for sending, no fax machine or pstn line required and cheap, 10c per fax (up to 10 pages)

Re: Optus Out Of Contract Customers

Posted: Thu Oct 20, 2011 8:34 am
by csouter
sable wrote:Why not use the Exetel email to fax service for sending, no fax machine or pstn line required and cheap, 10c per fax (up to 10 pages)
Well, I suppose I could do that, but it still leaves me with the problem that, sooner or later, my Naked DSL service will be closed down by Exetel. If I'm going to be forced eventually to take up another PSTN line, I might as well use it for something, even if it is only the occasional fax.

Best regards to all
Christopher (Chris) Souter
(Sydney, NSW, Australia)

Re: Optus Out Of Contract Customers

Posted: Thu Oct 27, 2011 10:02 am
by ForumAdmin
The take up by current Optus customers of the offer to either renew whatever old current plan they are on for a further 12 months or select a new plan (often at a significant monthly cost saving) for a new 12 onth contract has been very, very high.

Up to midnight yesterday over 80% of the people to whom this offer was made have taken it up.

For those of you who have not yet made up your mind about this offer you may not be aware that the latest plans include higher down load allowances for the same monthly plan.

These can be reviewed in your User Facilities.

Re: Optus Out Of Contract Customers

Posted: Tue Nov 01, 2011 11:07 am
by gazzaw
ForumAdmin wrote:
Aaphid wrote:
The offer at the moment is to simply re-contract your current Optus plan for a further twelve months. No fees are applicable.
Maybe I should rephrase the question.

The current offer is to re-contract our existing plan for 12 months. But if I'm going to go onto a 12 month contract I may as well change over to one of the cheaper plans.

Last month changing to these was free. Can this offer (free change of plan) be made available to people on the old plans in light of the new email sent last week?

Obviously if we had the current email sent to us last month many of us would have taken up the changeover. Personally the only reason I didn't take it up is because I don't want a new contract. Now of course we don't have that choice.
I think the plan change charges will be removed in due course.
Just went to change current Optus plan to a newer plan as requested, and discovered that there is now, again, a $20 plan change fee under Member Facilities Change Plan Option.
Wasn't it supposed to be no cost to change from an outdated plan to a new plan until 27 Nov 2011?
I am quite happy to help out exetel and move to a newer plan, but not if we are going to be hit with a $20 plan change fee.

Thanks,
Gary

Re: Optus Out Of Contract Customers

Posted: Tue Nov 01, 2011 11:36 am
by ForumAdmin
I think that cost was automatically re-instated.

I will get it removed for the current month.