Is there nowhere to change your default email address?

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compositor
Posts: 80
Joined: Wed Jan 19, 2011 10:19 pm
Location: Australia

Is there nowhere to change your default email address?

Post by compositor » Tue Nov 29, 2011 7:39 pm

Most portals have this, why not exetel?

Dazzled
Volunteer Site Admin
Posts: 6003
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: Is there nowhere to change your default email address?

Post by Dazzled » Tue Nov 29, 2011 7:48 pm


compositor
Posts: 80
Joined: Wed Jan 19, 2011 10:19 pm
Location: Australia

Re: Is there nowhere to change your default email address?

Post by compositor » Tue Nov 29, 2011 10:09 pm

Hi,

I'd say so but for some reason I cannot login to that page.

Is there something wrong with my account?

Dazzled
Volunteer Site Admin
Posts: 6003
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: Is there nowhere to change your default email address?

Post by Dazzled » Wed Nov 30, 2011 9:42 am

The link should present a login screen, which will send you off directly to the email page. It works for most browsers.

If you try to use the normal members' login at http://www.exetel.com.au/index_alt.php or the main Flash page you will not be able to use some browsers, owing to code standards problems. For example, Opera doesn't work, but IE and Firefox (which more closely emulates IE errors) do. Other browsers are in-between; eg, Konqueror will get you in, but it fails for some page changes.

udara
Exetel Staff
Posts: 362
Joined: Thu Dec 17, 2009 11:06 am

Re: Is there nowhere to change your default email address?

Post by udara » Wed Nov 30, 2011 12:39 pm

compositor wrote:Hi,

I'd say so but for some reason I cannot login to that page.

Is there something wrong with my account?
Hi compositor,

Are you still having difficulties logging into your Secure Members Facilities :?:

If so, would you please provide me your service number so that i look into it :)
To Log a fault ticket, please click Here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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compositor
Posts: 80
Joined: Wed Jan 19, 2011 10:19 pm
Location: Australia

Re: Is there nowhere to change your default email address?

Post by compositor » Thu Dec 01, 2011 12:09 am

Hi,

I only have web hosting with Exetel at this time.

Thanks

anurangaf
Exetel Staff
Posts: 152
Joined: Tue Jul 06, 2010 11:35 am
Location: Australia

Re: Is there nowhere to change your default email address?

Post by anurangaf » Thu Dec 01, 2011 12:51 am

compositor wrote:Hi,

I only have web hosting with Exetel at this time.

Thanks
Hi compositor,

Could you please provide me with the Exetel customer ID or web site name that hosted with Exetel.

compositor
Posts: 80
Joined: Wed Jan 19, 2011 10:19 pm
Location: Australia

Re: Is there nowhere to change your default email address?

Post by compositor » Thu Dec 01, 2011 10:08 am

I tried to log a support ticket but cannot do that either.

Is this really so necessary to waste both my and support staff time in this way, ie by phone or should I just email?

rukshani
Exetel Staff
Posts: 275
Joined: Tue Oct 19, 2010 4:54 pm

Re: Is there nowhere to change your default email address?

Post by rukshani » Thu Dec 01, 2011 3:58 pm

compositor wrote:I tried to log a support ticket but cannot do that either.

Is this really so necessary to waste both my and support staff time in this way, ie by phone or should I just email?
Dear Sir

I have sent you an email- please reply to the same if you require any further assistance in having the issue resolved.

compositor
Posts: 80
Joined: Wed Jan 19, 2011 10:19 pm
Location: Australia

Re: Is there nowhere to change your default email address?

Post by compositor » Sat Dec 03, 2011 12:44 pm

Got the email and I found where I can change my default email address so I await your reply.

Thank you

P.S. Alternatively I can send a PM and this will constitute "exetel official position"?

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