Help Desk - Live Chat

Help improve Exetel's services (a Suggestion Box is also available in your member facilities)
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Surfn Chick
Posts: 68
Joined: Wed Jun 13, 2007 2:45 pm

Help Desk - Live Chat

Post by Surfn Chick » Fri Feb 03, 2012 2:33 pm

Would Exetel consider having a Live Chat for support and assistance?

Dazzled
Volunteer Site Admin
Posts: 6003
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: Help Desk - Live Chat

Post by Dazzled » Fri Feb 03, 2012 2:56 pm

I haven't used it for ages, but http://chat.exetel.com.au/ is still active. You will receive a host of warnings as the certificate has the wrong name. It is a Java application.

Surfn Chick
Posts: 68
Joined: Wed Jun 13, 2007 2:45 pm

Re: Help Desk - Live Chat

Post by Surfn Chick » Fri Feb 03, 2012 3:46 pm

Thanks but when I get to the security box

Java has discovered application components that could indicate a security concern

Do I click yes or no?

Dazzled
Volunteer Site Admin
Posts: 6003
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: Help Desk - Live Chat

Post by Dazzled » Fri Feb 03, 2012 5:25 pm

It's never had a good certificate, and I don't know why nothing was ever done about it, because Java has the potential to do damage. It's also now expired.

The code was written for Exetel, so I have trusted it before. There used to be a link in the forum banner, but that was removed a while ago, but the chatroom itself appears to be active. Perhaps ShoneR or SteveJ might have more to add.

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