Reinstate plans with offpeak.

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Franpa
Posts: 440
Joined: Thu May 15, 2008 11:44 am
Location: Australia, QLD

Reinstate plans with offpeak.

Post by Franpa » Fri Apr 20, 2012 8:33 pm

Ever since you guys removed plans that emphasized heavy downloading during offpeak times I've had nothing but terrible internet during day time and excellent internet late at night. The problem has reversed! Now I have terrible download speeds (100 to 200KB/s) throughout the morning, afternoon and night and only have good download speeds (450 to 520KB/s) from about 10PM to 6AM. Essentially i can not download and browse the internet simultaneously during the day without internet servers being slow at loading pages or frequently flat out failing to load pages, stopping the download makes everything snappy, it's like being back on Dialup. I can't watch Youtube videos at 720p quality except late at night now and lastly, any attempt to download something during what used to be the awesome peak time is now very slow and I have to wait until late at night to get good download speeds.

What makes the whole situation worse? Sharing the internet connection with multiple people. All speeds tested at various points in time across multiple days via the exetel speed test website.


I assume turning off the P2P caching mechanism you guys used is largely responsible for the situation but I don't have any evidence or tests done prior to that time to compare to now.
Windows 10 Pro x64 | Intel i7 920 | ASUS P6T Motherboard | 24GB RAM | MSI Gamer 1070Ti 8GB | Integrated Sound Card | Corsair AX760 Power Supply | Exetel ZTE H268 Modem

https://www.speedtest.net/result/8729259527 (during low neighbourhood congestion)

Dazzled
Volunteer Site Admin
Posts: 6003
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: Reinstate plans with offpeak.

Post by Dazzled » Fri Apr 20, 2012 8:54 pm

School hols? What results when you ping Exetel at the crook times?

Franpa
Posts: 440
Joined: Thu May 15, 2008 11:44 am
Location: Australia, QLD

Re: Reinstate plans with offpeak.

Post by Franpa » Fri Apr 20, 2012 9:00 pm

Is this what you meant? And yeah download speeds are still around 1.2 megabits according to
http://www.exetel.com.au/speed/dsl/resu ... recorded=1
http://www.exetel.com.au/speed/dsl/resu ... recorded=1
http://www.exetel.com.au/speed/dsl/resu ... recorded=1
http://www.exetel.com.au/speed/dsl/resu ... recorded=1
http://www.exetel.com.au/speed/dsl/resu ... recorded=1

Code: Select all

C:\Users\Franpa>ping www.exetel.com.au

Pinging www.exetel.com.au [220.233.0.9] with 32 bytes of data:
Reply from 220.233.0.9: bytes=32 time=48ms TTL=60
Reply from 220.233.0.9: bytes=32 time=48ms TTL=60
Reply from 220.233.0.9: bytes=32 time=60ms TTL=60
Reply from 220.233.0.9: bytes=32 time=64ms TTL=60

Ping statistics for 220.233.0.9:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 48ms, Maximum = 64ms, Average = 55ms
Edit: Isn't Telstra obligated to ensure a minimum download speed? Or is that only for ADSL1 or is it just something I'm remembering wrongly?
Windows 10 Pro x64 | Intel i7 920 | ASUS P6T Motherboard | 24GB RAM | MSI Gamer 1070Ti 8GB | Integrated Sound Card | Corsair AX760 Power Supply | Exetel ZTE H268 Modem

https://www.speedtest.net/result/8729259527 (during low neighbourhood congestion)

Franpa
Posts: 440
Joined: Thu May 15, 2008 11:44 am
Location: Australia, QLD

Re: Reinstate plans with offpeak.

Post by Franpa » Sat Apr 21, 2012 12:36 am

And now:
http://www.exetel.com.au/speed/dsl/resu ... recorded=1
http://www.exetel.com.au/speed/dsl/resu ... recorded=1
http://www.exetel.com.au/speed/dsl/resu ... recorded=1
http://www.exetel.com.au/speed/dsl/resu ... recorded=1 (@4:50AM)

These speeds are in line with what we were getting last year (And earlier) during the day time and are in line with what our router has always synchronized at at this house. So yeah during what used to be considered "Peak time" the internet is now slow while during what was once considered "off-peak time" the internet is blazing fast. That is the exact opposite of how it behaved when we had peak/off-peak internet plans.

The effect wasn't immediate because it took a while for your customers to get used to the fact that they no longer have to wait for off-peak so it took a few weeks/months before the symptoms arose.



We have no electronics in the house that could be causing this and nothing on a timer that turns on or off around this time every day. There are no known road works or construction happening within my area either that could be causing problems.
Windows 10 Pro x64 | Intel i7 920 | ASUS P6T Motherboard | 24GB RAM | MSI Gamer 1070Ti 8GB | Integrated Sound Card | Corsair AX760 Power Supply | Exetel ZTE H268 Modem

https://www.speedtest.net/result/8729259527 (during low neighbourhood congestion)

Dazzled
Volunteer Site Admin
Posts: 6003
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: Reinstate plans with offpeak.

Post by Dazzled » Sat Apr 21, 2012 5:45 pm

Exetel doesn't install local exchange ASDSL equipment of its own, it shares, and you can check the graphs to see the traffic at Exetel's routers. User traffic from other than Exetel can be sufficient to cause the local DSLAM to store packets coming in, as it can't get them out at the same rate. If this happens your download speed will slow. If any packets are dropped, the need to resend will also slow download speed. If the backhaul capacity is near full, your downloads may slow. Telstra Wholesale in particular frequently loads up its equipment, and it shows at times when the teens get online with torrents, video, etc.

All these will also affect rapidly repeating timed ping packets, and will be revealed on the first hop to Exetel. You only need test that far. Notice if the times extend, or marked variance, or if packets are being lost. If you have a TW based service, you can look up the upgrade programme on the TW website, listed under the exchange abbreviation letters.

Franpa
Posts: 440
Joined: Thu May 15, 2008 11:44 am
Location: Australia, QLD

Re: Reinstate plans with offpeak.

Post by Franpa » Sat Apr 21, 2012 10:31 pm

Dazzled wrote:Exetel doesn't install local exchange ASDSL equipment of its own, it shares, and you can check the graphs to see the traffic at Exetel's routers. User traffic from other than Exetel can be sufficient to cause the local DSLAM to store packets coming in, as it can't get them out at the same rate. If this happens your download speed will slow. If any packets are dropped, the need to resend will also slow download speed. If the backhaul capacity is near full, your downloads may slow. Telstra Wholesale in particular frequently loads up its equipment, and it shows at times when the teens get online with torrents, video, etc.

All these will also affect rapidly repeating timed ping packets, and will be revealed on the first hop to Exetel. You only need test that far. Notice if the times extend, or marked variance, or if packets are being lost. If you have a TW based service, you can look up the upgrade programme on the TW website, listed under the exchange abbreviation letters.
Yep my dads explained that to me, that's also what I suspect is happening and I am associating it with the removal of peak/off-peak internet plans. Your customers didn't immediately stop downloading at night, no, but over a period of time they seem to have mostly started doing there downloads during the day now which is a shame :/ (Congestion during the day instead of the night)
Windows 10 Pro x64 | Intel i7 920 | ASUS P6T Motherboard | 24GB RAM | MSI Gamer 1070Ti 8GB | Integrated Sound Card | Corsair AX760 Power Supply | Exetel ZTE H268 Modem

https://www.speedtest.net/result/8729259527 (during low neighbourhood congestion)

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