Poor communication during ADSL outage

Help improve Exetel's services (a Suggestion Box is also available in your member facilities)
Post Reply
kentuckyroad
Posts: 1
Joined: Thu Aug 30, 2012 5:22 pm
Location: Sydney NSW

Poor communication during ADSL outage

Post by kentuckyroad » Thu Aug 30, 2012 5:52 pm

Hi there
Because of Exetel's outage today a lot of people was without Internet for some times. I did what most of us would do and called technical support to find out if the problem was with my modem or something with Exetel's system. When I called Exetel's number and selected option 2 for support I was simply disconnected. Cutting the line on callers is not just unacceptable but also damaging for Exetel's reputation. A simple recorded message about the technical problems would have put me at ease.
Cheers
Laszlo

User avatar
Dazzled
Volunteer Site Admin
Posts: 5999
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: Poor communication during ADSL outage

Post by Dazzled » Thu Aug 30, 2012 7:16 pm

This problem was discussed at viewtopic.php?f=15&t=39633.

Post Reply