Payment was dishonoured notifcation

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the_aph
Posts: 48
Joined: Thu Apr 19, 2007 8:09 am

Payment was dishonoured notifcation

Post by the_aph » Fri Feb 01, 2013 2:04 pm

I have a number of clients that include me on their Exetel contact list so I can help with trouble shooting ADSL issues. Today I received a "payment was dishonoured" notification, this notification does not give any indication of the service it is referring too. I've checked and my personal payments have gone through correctly but I'm unable to follow it up as I don't know who's service it is.

Can you please in future include the service number in such emails so it is possible to track which account has out of date payment information?

Rob

rochana
Exetel Staff
Posts: 14
Joined: Tue Jan 03, 2012 4:25 pm
Location: Sydney

Re: Payment was dishonoured notifcation

Post by rochana » Fri Feb 01, 2013 2:52 pm

Hi Rob,

Could you please let me know if the notification you received was a SMS or an e-mail.

Kindly PM me the mobile number or the e-mail address that you received this notification.

I await your reply.

Thank you..!!

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