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Allow "Change VOIP Service" Function for Non Exetel IP's

Posted: Sat May 18, 2013 2:10 pm
by Fuzion
Dear Exetel,

Just wondering if engineers can allow the "Change VOIP Service" Function to be accessed outside of the Exetel customer IP Range?

The reason I ask is because I currently have 2x ADSL2+ Services at the same premises.

1x is dedicated to Email/General usage and
1x is dedicated to the Exetel VoIP Service I have an a IP PBX.

In the last 24 hours with the NSW authentication issues, I have been trying to access the "Change VOIP Service"

page using my Galaxy Note 2 and IPAD and I cant access the section via a non-exetel IP, so I can divert the VOIP Calls to my mobile.

Another question is, I'm planning to buy a new modem that allows 4G Backup/Failover, atleast the voip service will

work if the internet is down via 4G. Can the Exetel VOIP be accessed outside of the Exetel Network?

Sometimes these restrictions are quite annoying, and a little bit of flexibility makes life easier

especially, when the net is outside of Normally Exetel Business Hours and I can't call Exetel Staff to do the forwarding for me


Thanks

Re: Allow "Change VOIP Service" Function for Non Exetel IP's

Posted: Sat May 18, 2013 3:17 pm
by Dazzled
My family often use our Exetel VoIP accounts when travelling, here and abroad -- who knows which ISP provides the connection? Registration is a connection to 58.96.1.2 on port 5060 UDP, using your VoIP passsword. We usually use laptops equipped with a soft phone, but I have moved my configured hardware ATA to a new location as well.

The only problem we ever find in this case is some hotels are dopey enough to block the port under the mistaken idea that they are protecting their internal Windows systems. Other hotel admins block high ports for the audio, so be prepared to adjust the softphone settings.

The user facility is also a simple login - are you sure it does an ISP check?

Re: Allow "Change VOIP Service" Function for Non Exetel IP's

Posted: Sat May 18, 2013 6:07 pm
by KavindaS
Fuzion wrote:
Just wondering if engineers can allow the "Change VOIP Service" Function to be accessed outside of the Exetel customer IP Range?
Unfortunately we cannot allow the function to a single connection as it is applicable for any Exetel connection when you access via a non Exetel IP range. This has put on for security purposes to make sure the actual customers are making the changes on their accounts.

However it doesn't explain that you cannot make any changes. When you accessing through a non Exetel IP connection, refer the message you get as per below.

1. Provide the first 4 digits of your account payment details. If you use a credit card, it should bet the first 4 digits of your credit card number. If you're using a direct debit account, it should be the first 4 digits of your bank account number.

2. Provide an Australia mobile phone number. We will send your account PIN to your mobile via SMS.

Once you complete the above 2 steps, by entering the pin you received you may able to make the changes in members when you accessing via a non Exetel IP.

For your second inquiry Dazzled has already advised you accordingly. :)

Re: Allow "Change VOIP Service" Function for Non Exetel IP's

Posted: Sun Jun 09, 2013 12:05 pm
by Fuzion
Hi,

Thanks for the replies.

So if the net is down, and the modem fails over to Telstra 4G, the exetel network wont accept the Telstra IP as its outside its network?

Thus the voip wont work?

Re: Allow "Change VOIP Service" Function for Non Exetel IP's

Posted: Sun Jun 09, 2013 1:02 pm
by anurangaf
Fuzion wrote:Hi,

Thanks for the replies.

So if the net is down, and the modem fails over to Telstra 4G, the exetel network wont accept the Telstra IP as its outside its network?

Thus the voip wont work?
Hi,

You can use VoIP with any internet provider as long as they not blocking the VoIP port.

But if you need to access the "Change VoIP service" area using a different internet connection you may first need to follow the steps which Kavinda mentioned previously. Please follow the below steps.

1. Provide the first 4 digits of your account payment details. If you use a credit card, it should bet the first 4 digits of your credit card number. If you're using a direct debit account, it should be the first 4 digits of your bank account number.

2. Provide an Australia mobile phone number. We will send your account PIN to your mobile via SMS.

Once you complete the above 2 steps, by entering the pin you received you may able to make the changes in members when you accessing via a non Exetel IP.