Mobile Reception / Congestion

Help improve Exetel's services (a Suggestion Box is also available in your member facilities)
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Akdor 1154
Posts: 17
Joined: Wed Feb 24, 2010 10:40 pm
Location: Victoria, Australia

Mobile Reception / Congestion

Post by Akdor 1154 » Fri Sep 13, 2013 1:15 am

Hi guys,
I have been very happy with all my customer service from Exetel (two mobile services and ADSL2), but I am sad to say that my next phone purchase (my current one is 900MHz only) will probably be taking a SIM from Aldi. I understand that Optus' network is entirely out of Exetel's control, but the fact is that in peak times (i.e. 10am-2pm) I'm lucky to be able to even send texts at Monash Clayton, let alone use the internet or make a reliable phone call. My parents live up in regional Victoria, not exactly isolated at only ten kilometres from the Hume Freeway, but I have no reception at all when visiting (Telstra's network works fine, of course). Now that Telstra is starting to open up a decent proportion of their coverage to MVNOs, I'm really hoping that Exetel will jump on board and offer their existing stellar service with a quality network to match. :) Otherwise I expect you will start bleeding customers to the competing budget operators we are starting to see cropping up.
Cheers
Jarrad

lasithah
Exetel Staff
Posts: 235
Joined: Mon Sep 05, 2011 5:42 pm
Location: Australia

Re: Mobile Reception / Congestion

Post by lasithah » Fri Sep 13, 2013 2:26 am

Hi Jarrad,

I have forwarded your suggestion to the management and will also check the issue that you reported with our supplier whether there is anything we can do to improve your Service :)

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