Not very helpful Outage Notification

Help improve Exetel's services (a Suggestion Box is also available in your member facilities)
Post Reply
Chris T
Posts: 86
Joined: Thu Sep 23, 2004 8:53 pm

Not very helpful Outage Notification

Post by Chris T » Thu Nov 20, 2014 9:53 pm

I found notifications such as this is not very informative at all:
Planned Network Maintenance - ADSL and ADSL2+ NSW

postby thuthimal on Thu Nov 20, 2014 5:33 pm
Event Notification

Work Description : Exetel will be performing a network maintenance during this outage window

Start Date & Time : 26 November 2014 - 01:00AM AEDT Australian Eastern Daylight Time: (UTC+11)
Finish Date & Time : 26 November 2014 - 06:00AM AEDT Australian Eastern Daylight Time: (UTC+11)

Impact : Some ADSL and ADSL2+ customers in NSW will experience two 10 minute outages during this maintenance window.
"Some" is a very vague word. It does not specify the geographical area or the carrier affected. I would like to plan around such outages if I am more certain that my connection is going to be affected. It is very disruptive to have the connection dropped in the middle of interactive work.

Chris.
Top
Post Reply

Return to “Improvement & suggestions”