Page 1 of 1

Website link - "Forgotten your username or password ?"

Posted: Sun Mar 15, 2015 11:32 am
by tin
On the "MyExetel" login page, there is a sentence saying "Forgotten your username or password ?". This contains links in both the words "username" and "password", which both point to the same page - password_recover.php. The resulting page then asks for your username and email address. If you've forgotten the username, this is obviously not going to work.

If it's not possible to send the username by email for whatever reason, the text on the logon page needs changing so people don't expect to be able to self-serve a username recovery.
If it is possible to recover a username, the page needs fixing so it works.

Re: Website link - "Forgotten your username or password ?"

Posted: Sun Mar 15, 2015 3:59 pm
by saadbafik
Hi,

Kindly note that this has been escalated with our DB Admins for further investigation. We will get back to you as soon as we have an update on this.

Apologies for any inconvenience caused.

Your reference : 8909267

Regards,
Saad Bafik

Re: Website link - "Forgotten your username or password ?"

Posted: Fri Mar 18, 2016 6:17 pm
by terryc
I take it this fix was over looked as the problem still exists,