Email communication with Exetel
Email communication with Exetel
When contacting Exetel via the Website submission form (customer won't have a Sent email contain a copy of what they originally said) or directly via email, responses from Exetel should include copies of previous messages from Exetel & the customer, so that the customer can easily review previous parts of the on-going discussion.
Last edited by Franpa on Tue Nov 14, 2017 4:06 pm, edited 1 time in total.
Windows 10 Pro x64 | Ryzen 3700X | ASUS Crosshair VIII Hero (WiFi) | 16GB 3600MHz RAM | MSI Gamer 1070Ti 8GB | Exetel ZTE H268 Modem
https://www.speedtest.net/result/8729259527 (during low neighbourhood congestion)
https://www.speedtest.net/result/8729259527 (during low neighbourhood congestion)
Re: Email communication with Exetel
I have notified this suggestion with our Developing teamFranpa wrote:When contacting Exetel via the Website submission form (customer won't have a Sent email contain a copy of what they originally said) or directly via email, responses from Exetel should include copies of previous messages sent to Exetel, so that the customer can easily review previous parts of the on-going discussion.

Re: Email communication with Exetel
It will be especially useful for the Customer Support Survey emails after a support ticket has been closed.
Windows 10 Pro x64 | Ryzen 3700X | ASUS Crosshair VIII Hero (WiFi) | 16GB 3600MHz RAM | MSI Gamer 1070Ti 8GB | Exetel ZTE H268 Modem
https://www.speedtest.net/result/8729259527 (during low neighbourhood congestion)
https://www.speedtest.net/result/8729259527 (during low neighbourhood congestion)