Email communication with Exetel

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Franpa
Posts: 422
Joined: Thu May 15, 2008 11:44 am
Location: Australia, QLD

Email communication with Exetel

Post by Franpa » Sun Nov 12, 2017 5:00 pm

When contacting Exetel via the Website submission form (customer won't have a Sent email contain a copy of what they originally said) or directly via email, responses from Exetel should include copies of previous messages from Exetel & the customer, so that the customer can easily review previous parts of the on-going discussion.
Last edited by Franpa on Tue Nov 14, 2017 4:06 pm, edited 1 time in total.
Windows 10 Pro x64 | Intel i7 920 @ 3.6GHz | ASUS P6T Motherboard | 24GB DDR3 1520MHz RAM | MSI Gamer 1080Ti 8GB | Integrated Sound Card | Corsair AX760 Platinum Power Supply | Exetel ZTE H268 Modem
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KavindaS
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Posts: 2012
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Email communication with Exetel

Post by KavindaS » Mon Nov 13, 2017 10:59 pm

Franpa wrote:When contacting Exetel via the Website submission form (customer won't have a Sent email contain a copy of what they originally said) or directly via email, responses from Exetel should include copies of previous messages sent to Exetel, so that the customer can easily review previous parts of the on-going discussion.
I have notified this suggestion with our Developing team :)
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Franpa
Posts: 422
Joined: Thu May 15, 2008 11:44 am
Location: Australia, QLD

Re: Email communication with Exetel

Post by Franpa » Tue Nov 14, 2017 4:04 pm

It will be especially useful for the Customer Support Survey emails after a support ticket has been closed.
Windows 10 Pro x64 | Intel i7 920 @ 3.6GHz | ASUS P6T Motherboard | 24GB DDR3 1520MHz RAM | MSI Gamer 1080Ti 8GB | Integrated Sound Card | Corsair AX760 Platinum Power Supply | Exetel ZTE H268 Modem
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