Email communication with Exetel

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Franpa
Posts: 450
Joined: Thu May 15, 2008 11:44 am
Location: Australia, QLD

Email communication with Exetel

Post by Franpa » Sun Nov 12, 2017 5:00 pm

When contacting Exetel via the Website submission form (customer won't have a Sent email contain a copy of what they originally said) or directly via email, responses from Exetel should include copies of previous messages from Exetel & the customer, so that the customer can easily review previous parts of the on-going discussion.
Last edited by Franpa on Tue Nov 14, 2017 4:06 pm, edited 1 time in total.
Windows 10 Pro x64 | Ryzen 3700X | ASUS Crosshair VIII Hero (WiFi) | 16GB 3600MHz RAM | MSI Gamer 1070Ti 8GB | Exetel ZTE H268 Modem

https://www.speedtest.net/result/8729259527 (during low neighbourhood congestion)
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KavindaS
Exetel Staff
Posts: 2715
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Email communication with Exetel

Post by KavindaS » Mon Nov 13, 2017 10:59 pm

Franpa wrote:When contacting Exetel via the Website submission form (customer won't have a Sent email contain a copy of what they originally said) or directly via email, responses from Exetel should include copies of previous messages sent to Exetel, so that the customer can easily review previous parts of the on-going discussion.
I have notified this suggestion with our Developing team :)
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Franpa
Posts: 450
Joined: Thu May 15, 2008 11:44 am
Location: Australia, QLD

Re: Email communication with Exetel

Post by Franpa » Tue Nov 14, 2017 4:04 pm

It will be especially useful for the Customer Support Survey emails after a support ticket has been closed.
Windows 10 Pro x64 | Ryzen 3700X | ASUS Crosshair VIII Hero (WiFi) | 16GB 3600MHz RAM | MSI Gamer 1070Ti 8GB | Exetel ZTE H268 Modem

https://www.speedtest.net/result/8729259527 (during low neighbourhood congestion)
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