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Email notification when Exetel Email is about to expire

Posted: Tue Dec 05, 2017 11:00 pm
by Franpa
Apparently Exetel Email accounts expire after 6 months of inactivity, it would be nice if I could receive a general email notification (to my non-Exetel email account) when the Exetel Email account/s is about to expire (say, 2 weeks advanced notice).

It'd also be handy if the contents of the email accounts aren't deleted for a period of time after the account was automatically deleted, to accomadate situations where the customer wasn't aware of the account being deleted and wants their account and data reinstated.

Re: Email notification when Exetel Email is about to expire

Posted: Tue Dec 05, 2017 11:25 pm
by KavindaS
Franpa wrote:Apparently Exetel Email accounts expire after 6 months of inactivity, it would be nice if I could receive a general email notification (to my non-Exetel email account) when the Exetel Email account/s is about to expire (say, 2 weeks advanced notice).

It'd also be handy if the contents of the email accounts aren't deleted for a period of time after the account was automatically deleted, to accomadate situations where the customer wasn't aware of the account being deleted and wants their account and data reinstated.
I will escalate this with our system administrators for their attention.