Order Status Call in hangs up

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Franky888
Posts: 2
Joined: Thu Oct 09, 2008 9:10 am
Location: Newcastle

Order Status Call in hangs up

Post by Franky888 » Fri Apr 05, 2019 4:40 pm

Trying to call the help desk for the status of my NBN order.

I select option 3, 1, 1 then am prompted to enter my existing ADSL line number, I do so, including the area code (02xxxxxxxx) and press hash.

The auto response then says 'Good News!' and hangs up on me :lol:

Somehow I don't think this should happen!
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KavindaS
Exetel Staff
Posts: 2569
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Order Status Call in hangs up

Post by KavindaS » Fri Apr 05, 2019 5:46 pm

Franky888 wrote: ↑
Fri Apr 05, 2019 4:40 pm
 Trying to call the help desk for the status of my NBN order.

I select option 3, 1, 1 then am prompted to enter my existing ADSL line number, I do so, including the area code (02xxxxxxxx) and press hash.

The auto response then says 'Good News!' and hangs up on me :lol:

Somehow I don't think this should happen!
We need to check this with the Voice Admins. However, PM me the number you have entered, as I need to make a test (During business hours) call before escalating.
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Franky888
Posts: 2
Joined: Thu Oct 09, 2008 9:10 am
Location: Newcastle

Re: Order Status Call in hangs up

Post by Franky888 » Mon Apr 08, 2019 11:17 am

Thanks!

PM sent.
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