I select option 3, 1, 1 then am prompted to enter my existing ADSL line number, I do so, including the area code (02xxxxxxxx) and press hash.
The auto response then says 'Good News!' and hangs up on me

Somehow I don't think this should happen!
We need to check this with the Voice Admins. However, PM me the number you have entered, as I need to make a test (During business hours) call before escalating.Franky888 wrote: ↑Fri Apr 05, 2019 4:40 pmTrying to call the help desk for the status of my NBN order.
I select option 3, 1, 1 then am prompted to enter my existing ADSL line number, I do so, including the area code (02xxxxxxxx) and press hash.
The auto response then says 'Good News!' and hangs up on me
Somehow I don't think this should happen!