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Order Status Call in hangs up

Posted: Fri Apr 05, 2019 4:40 pm
by Franky888
Trying to call the help desk for the status of my NBN order.

I select option 3, 1, 1 then am prompted to enter my existing ADSL line number, I do so, including the area code (02xxxxxxxx) and press hash.

The auto response then says 'Good News!' and hangs up on me :lol:

Somehow I don't think this should happen!

Re: Order Status Call in hangs up

Posted: Fri Apr 05, 2019 5:46 pm
by KavindaS
Franky888 wrote:
Fri Apr 05, 2019 4:40 pm
Trying to call the help desk for the status of my NBN order.

I select option 3, 1, 1 then am prompted to enter my existing ADSL line number, I do so, including the area code (02xxxxxxxx) and press hash.

The auto response then says 'Good News!' and hangs up on me :lol:

Somehow I don't think this should happen!
We need to check this with the Voice Admins. However, PM me the number you have entered, as I need to make a test (During business hours) call before escalating.

Re: Order Status Call in hangs up

Posted: Mon Apr 08, 2019 11:17 am
by Franky888
Thanks!

PM sent.