Additional Download Allowance

Help improve Exetel's services (a Suggestion Box is also available in your member facilities)
Post Reply
nickdx
Posts: 10
Joined: Wed Mar 22, 2017 10:35 pm
Location: Here

Additional Download Allowance

Post by nickdx » Sat Mar 28, 2020 10:30 am

Hi Exetel,

This is a question about your Additional Download Allowance.
Currently it is $10 for 10GB, which was reasonable during the ADSL times. Now with the NBN and working from home, could this be increased to $10 for 100GB, which is a reasonable level considering $20 or so will give access to an unlimited plan. But for us budget conscious customers on a data limited plan it would help smooth out usage during these unprecedented times and provide another opportunity of exetel answering their customers needs.

Regards,
Nickdx

judep
Exetel Staff
Posts: 963
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Additional Download Allowance

Post by judep » Sat Mar 28, 2020 3:16 pm

nickdx wrote:
Sat Mar 28, 2020 10:30 am
Hi Exetel,

This is a question about your Additional Download Allowance.
Currently it is $10 for 10GB, which was reasonable during the ADSL times. Now with the NBN and working from home, could this be increased to $10 for 100GB, which is a reasonable level considering $20 or so will give access to an unlimited plan. But for us budget conscious customers on a data limited plan it would help smooth out usage during these unprecedented times and provide another opportunity of exetel answering their customers needs.

Regards,
Nickdx
Hi,

Thank you for reaching out to us via the Exetel forum. We understand that everyone is going through a tough and challenging time. We highly value your feedback and the suggestions, we will ensure to notify the Exetel management regarding this.

Thank you.

nickdx
Posts: 10
Joined: Wed Mar 22, 2017 10:35 pm
Location: Here

Re: Additional Download Allowance

Post by nickdx » Sat Mar 28, 2020 5:50 pm

Thank you jupep, I appreciate you doing that.

cheeeeese2001
Posts: 3
Joined: Sat Mar 12, 2005 12:26 am

Re: Additional Download Allowance

Post by cheeeeese2001 » Tue Mar 31, 2020 3:07 pm

Hi, I'm also interested in this as per my email to Sales a couple of days ago. We normally only use 30GB a month give or take but two weeks in we've used over 60GB. I don't want the extra burden of $25 a month for unlimited when this is over and I won't be using as much data any more. I see the 100GB plans aren't available any more.

nickdx
Posts: 10
Joined: Wed Mar 22, 2017 10:35 pm
Location: Here

Re: Additional Download Allowance

Post by nickdx » Wed Apr 01, 2020 12:49 pm

I noted a 40% increase in my capped plan, wow!
I was willing to pay for the extra data, but it's nice to be offered it.
It will easily cover my needs.
Thanks Exetel, once again coming to the party - no wonder I came 16 years ago and haven't left. (yeah, there have been downs, but mostly ups)

cheeeeese2001
Posts: 3
Joined: Sat Mar 12, 2005 12:26 am

Re: Additional Download Allowance

Post by cheeeeese2001 » Wed Apr 01, 2020 4:10 pm

Me too. Thank you very much Exetel!

KavindaS
Exetel Staff
Posts: 2715
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Additional Download Allowance

Post by KavindaS » Fri Apr 03, 2020 8:05 pm

Appreciate all of your feedback here 8)

Post Reply