ZXHN H268A user statistic

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Violette
Posts: 7
Joined: Mon Dec 09, 2019 2:18 pm

ZXHN H268A user statistic

Post by Violette » Mon Dec 09, 2019 2:38 pm

Hi,
how can I get the users statistic for my router? I need to know the number of hosts connected to the router, ip addresses given and change dynamic ip addresses into static ones for some hosts.

KavindaS
Exetel Staff
Posts: 2715
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: ZXHN H268A user statistic

Post by KavindaS » Mon Dec 09, 2019 4:51 pm

Violette wrote:
Mon Dec 09, 2019 2:38 pm
Hi,
how can I get the users statistic for my router? I need to know the number of hosts connected to the router, ip addresses given and change dynamic ip addresses into static ones for some hosts.
Welcome to the Exetel forum :)

You can login to the router using 192.168.20.1 and using admin/admin for the login credentials or modified credentials. You may refer WLAN/ LAN devices inform via Home or page information under WLAN / LAN status under the Local Network tab.

"Ip addresses given and change dynamic ip addresses into static ones for some hosts."

--- Can you further elaborate the above ?

Violette
Posts: 7
Joined: Mon Dec 09, 2019 2:18 pm

Re: ZXHN H268A user statistic

Post by Violette » Mon Dec 09, 2019 7:41 pm

Thank you for the reply.
I have tried admin/admin om 192.168.20.1 and it did not work.
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KavindaS
Exetel Staff
Posts: 2715
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: ZXHN H268A user statistic

Post by KavindaS » Mon Dec 09, 2019 7:53 pm

Violette wrote:
Mon Dec 09, 2019 7:41 pm
Thank you for the reply.
I have tried admin/admin om 192.168.20.1 and it did not work.
Did you change the logins before or is this the first time you have tried to login to the router? You need to either factory reset the modem to restore original credentials or PM me your customer id / service number and I will try to modify the password and send to your mobile.

Violette
Posts: 7
Joined: Mon Dec 09, 2019 2:18 pm

Re: ZXHN H268A user statistic

Post by Violette » Mon Dec 09, 2019 10:04 pm

I have not changed anything.
It is the first time I am doing it.
I just typed the ip address and used the credentials .

nilushid
Admin
Posts: 971
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Location: sydney

Re: ZXHN H268A user statistic

Post by nilushid » Mon Dec 09, 2019 11:00 pm

Violette wrote:
Mon Dec 09, 2019 10:04 pm
I have not changed anything.
It is the first time I am doing it.
I just typed the ip address and used the credentials .
Can you please confirm whether you already PM your customer ID or the service number to us. If not please PM us your details asap.

Violette
Posts: 7
Joined: Mon Dec 09, 2019 2:18 pm

Re: ZXHN H268A user statistic

Post by Violette » Tue Dec 10, 2019 12:06 pm

what is the customer service address?
who is the contact person?
In general, can you explain, what is going on?

KavindaS
Exetel Staff
Posts: 2715
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: ZXHN H268A user statistic

Post by KavindaS » Tue Dec 10, 2019 1:20 pm

Violette wrote:
Tue Dec 10, 2019 12:06 pm
what is the customer service address?
who is the contact person?
In general, can you explain, what is going on?
You can email the details to residentialsupport@exetel.com.au and provide the ticket reference number here.

Violette
Posts: 7
Joined: Mon Dec 09, 2019 2:18 pm

Re: ZXHN H268A user statistic

Post by Violette » Tue Dec 10, 2019 1:50 pm

I emailed the request and have not been provided with any ticket number yet.

Violette
Posts: 7
Joined: Mon Dec 09, 2019 2:18 pm

Re: ZXHN H268A user statistic

Post by Violette » Tue Dec 10, 2019 1:54 pm

KavindaS wrote:
Tue Dec 10, 2019 1:20 pm
Violette wrote:
Tue Dec 10, 2019 12:06 pm
what is the customer service address?
who is the contact person?
In general, can you explain, what is going on?
You can email the details to residentialsupport@exetel.com.au and provide the ticket reference number here.
got it #16487236#

KavindaS
Exetel Staff
Posts: 2715
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: ZXHN H268A user statistic

Post by KavindaS » Tue Dec 10, 2019 1:59 pm

Violette wrote:
Tue Dec 10, 2019 1:54 pm
KavindaS wrote:
Tue Dec 10, 2019 1:20 pm
Violette wrote:
Tue Dec 10, 2019 12:06 pm
what is the customer service address?
who is the contact person?
In general, can you explain, what is going on?
You can email the details to residentialsupport@exetel.com.au and provide the ticket reference number here.
got it #16487236#
Thanks. We will check and reply to you accordingly. You may continue the conversation through the same email thread.

Violette
Posts: 7
Joined: Mon Dec 09, 2019 2:18 pm

Re: ZXHN H268A user statistic

Post by Violette » Tue Dec 10, 2019 4:55 pm

How can I get the statistic about data used for each device connected?

KavindaS
Exetel Staff
Posts: 2715
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: ZXHN H268A user statistic

Post by KavindaS » Tue Dec 10, 2019 5:17 pm

Violette wrote:
Tue Dec 10, 2019 4:55 pm
How can I get the statistic about data used for each device connected?
Please use the email ticket as requested before. I have assigned a senior engineer to check and reply to you accordingly.

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