DG834 v4 doesnt connect on PC or Mac

[gsi095]

Hi

I have a DG834 and I cannot connect to the internet. I have an iMac and when I go into the settings via 192.168.0.1 and set it up it wont connect

I tried booting into Vista via bootcamp so it is running natively in Vista like any other PC (not a virtual machine) and ran the set up wizard and it cannot connect either.

I know my line is ok as I have a flakey Netcomm modem that drops out now and then but it still gets and holds a connection.

Is this modem rubbish? I know its not exetel as Im posting this while connected through the netcomm modem.

Dave

[CoreyPlover]

So the old Netcomm modem, when plugged in, gets sync but the DG834, when plugged in, doesn't? This does sound like it is related to a faulty modem. You can try resetting the whole modem (paperclip to the back, or hold the power button down) and trying again fresh.

The only other possibility I have seen is that some modems have a feature for "ADSL pair" to be toggled to 'inner' or 'outer', indicating which are the active pins of the phone connection (i.e. pins 1&4 or pins 2&3). Some wall points are wired to be outer pair points and so, to some modems, this appears as if it is a disconnected phone line.

[gsi095]

fixed the problem with the Netgear tech support, I got a lady from India and she was great.

I needed to select PPPoA not PPPoE

Dave

[CoreyPlover]

That makes sense. Thank you for the update.