NB16WV modem resyncs every 40-45 seconds.

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ohnjay
Posts: 39
Joined: Sun Apr 04, 2010 2:02 pm
Location: Sunshine Coast

NB16WV modem resyncs every 40-45 seconds.

Post by ohnjay » Mon Jul 10, 2017 5:31 pm

My regular modem is a Netgear D6000 which works fine, but I wanted to try something with more features, so I bought a Netcomm NB16WV, new in box runout stock.

I've used the same ADSL configuration settings as my D6000.
When I connect the NB16WV to my ADSL it syncs (solid light), gets its IP address, DNS addresses etc., and appears OK for about 40-45 seconds, then drops the connection and resyncs.

It repeats this cycle continuously.

During the 40-45 seconds that sync is holding I can ping 8.8.8.8 successfully.

I suspect it's a faulty modem, but just in case I've overlooked something can anyone suggest anything worth checking.

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Amila Fernando
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Posts: 369
Joined: Tue Jul 06, 2010 11:59 am
Location: Australia

Re: NB16WV modem resyncs every 40-45 seconds.

Post by Amila Fernando » Mon Jul 10, 2017 10:18 pm

ohnjay wrote:My regular modem is a Netgear D6000 which works fine, but I wanted to try something with more features, so I bought a Netcomm NB16WV, new in box runout stock.

I've used the same ADSL configuration settings as my D6000.
When I connect the NB16WV to my ADSL it syncs (solid light), gets its IP address, DNS addresses etc., and appears OK for about 40-45 seconds, then drops the connection and resyncs.

It repeats this cycle continuously.

During the 40-45 seconds that sync is holding I can ping 8.8.8.8 successfully.

I suspect it's a faulty modem, but just in case I've overlooked something can anyone suggest anything worth checking.
I have conducted some line test on your connection and according to test results, I could see that your modem is online for last 05hrs & 35min without any disconnection.

Kindly monitor your service & let us know if you encounter any further issues to check your line condition.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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ohnjay
Posts: 39
Joined: Sun Apr 04, 2010 2:02 pm
Location: Sunshine Coast

Re: NB16WV modem resyncs every 40-45 seconds.

Post by ohnjay » Tue Jul 11, 2017 2:44 pm

Amila Fernando wrote: I have conducted some line test on your connection and according to test results, I could see that your modem is online for last 05hrs & 35min without any disconnection.
That's correct, because I have my D6000 connected, not the NB16WV which is giving the problem.
I do not suspect a line problem in this case and I have lodged a warranty claim with the retailer.

Franpa
Posts: 433
Joined: Thu May 15, 2008 11:44 am
Location: Australia, QLD

Re: NB16WV modem resyncs every 40-45 seconds.

Post by Franpa » Thu Jul 13, 2017 10:27 pm

Did you try and update its firmware?
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