Page 1 of 1

Gigaset phone

Posted: Tue Apr 24, 2018 3:32 pm
by maggie
Sorry not sure where this belongs. VOIP? Modem? Please move if in wrong place/

I am really not loving the modem I got with the new NBN. I have a Gigset VOIP phone which I have not yet used. Can I go back to my old modem with the Parental controls which I really need and use the Gigaset phone for the VOIP call? Or do I need an ATA or similar? Just finding the bridging confusing.

Re: Gigaset phone

Posted: Tue Apr 24, 2018 10:25 pm
by AroshJ
maggie wrote:
Tue Apr 24, 2018 3:32 pm
Sorry not sure where this belongs. VOIP? Modem? Please move if in wrong place/

I am really not loving the modem I got with the new NBN. I have a Gigset VOIP phone which I have not yet used. Can I go back to my old modem with the Parental controls which I really need and use the Gigaset phone for the VOIP call? Or do I need an ATA or similar? Just finding the bridging confusing.
Please send an email with your customer details and modem information (current modem and the old modem) to residentialsupport@exetel.com.au. In this way we can provide more accurate information as certain Internet infrastructures will not work with all the modems available in the market.