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Can’t connect PlayStation 4 to 5G only 2.4 why

Posted: Thu Sep 20, 2018 8:30 pm
by Jodies
We have just joined exetel and we are having trouble connecting my sons PlayStation 4 to the 5G it will only connect to the 2.4 which is not letting him play group games. Please help a not to computer savvy Mum thanks

Re: Can’t connect PlayStation 4 to 5G only 2.4 why

Posted: Thu Sep 20, 2018 9:23 pm
by HimaJ
We could see that you are using a ZTE modem which is capable of handling 2.4 GHz and 5.0 GHz wireless networks and by default both the bands are active.

Therefore make sure you check whether the play-station 4 is compatible with 5.0 GHz wireless band since it might be a problem with the compatibility since it is working with the 2.4 GHz band.

If you have any further concerns please contact Exetel via - residentialsupport@exetel.com.au

Exetel apologies for the inconvenience may have caused by this.