How to get update for ZTE H268A?

[Franpa]

Recent H268A modems (released in January 2019) from the company are equipped with Software v1.0.1_ETL.1T6 where as mine is equipped with Software v1.0.1_ETL.1T2. How do I get the latest update for mine?

[Dushyanthan]

We have sent you an email to your nominated email address regards to your query.
Kindly refer to that.

[Franpa]

Thanks, I've been successfully upgraded to v1.0.1_ETL.1T7.

[KavindaS]

Thanks, I've been successfully upgraded to v1.0.1_ETL.1T7.

Yes, we have manually pushed the settings from the portal to your modem. Please monitor and let us know, if there are any issues.

[Franpa]

Unsure when it happened but it likely happened when the software was updated, incoming phone calls to our home phone no longer work. No one can call us but we can call them.

[Franpa]

Unsure when it happened but it likely happened when the software was updated, incoming phone calls to our home phone no longer work. No one can call us but we can call them.

I've double checked the modem settings and the My Exetel settings and everything seems to be configured correctly.

No one can call us.
We can call them.

[KavindaS]

Unsure when it happened but it likely happened when the software was updated, incoming phone calls to our home phone no longer work. No one can call us but we can call them.

I've double checked the modem settings and the My Exetel settings and everything seems to be configured correctly.

No one can call us.
We can call them.

I have checked the registration of the VOIP and the voip number ending with ......291 appears to be currently not registered in our VOIP radius server. If you have the exact VOIP credentials, can you try with a reconfiguration / reapply of the VOIP settings and check?

[kamraninbox]

Hi Dushyanthan

I would like to get the update link as well if possible?

Thank you
Cameron Nik

[KavindaS]

Hi Dushyanthan

I would like to get the update link as well if possible?

Thank you
Cameron Nik

Hi Cameron,

Welcome to the Exetel Forum

Unfortunately we cannot provide a link for the firmware update, and it should automatically installed to your modem when the bulk update is ready. However, if you need to have it installed in advance, PM me your service number and the MAC address of the modem, so I will push the settings for the modem.

[Franpa]

Unsure when it happened but it likely happened when the software was updated, incoming phone calls to our home phone no longer work. No one can call us but we can call them.

I've double checked the modem settings and the My Exetel settings and everything seems to be configured correctly.

No one can call us.
We can call them.

I have checked the registration of the VOIP and the voip number ending with ......291 appears to be currently not registered in our VOIP radius server. If you have the exact VOIP credentials, can you try with a reconfiguration / reapply of the VOIP settings and check?

Thanks, the issue was resolved after the technician reset my VOiP password.

I'll note though that you can't can't leave the "Secondary Proxy Server" and "Secondary Outbound Proxy Server" set to 0000, the modem won't let you save the configuration so I've just duplicated the sip1.exetel.com.au in to those fields without issue.

[KavindaS]

Unsure when it happened but it likely happened when the software was updated, incoming phone calls to our home phone no longer work. No one can call us but we can call them.

I've double checked the modem settings and the My Exetel settings and everything seems to be configured correctly.

No one can call us.
We can call them.

I have checked the registration of the VOIP and the voip number ending with ......291 appears to be currently not registered in our VOIP radius server. If you have the exact VOIP credentials, can you try with a reconfiguration / reapply of the VOIP settings and check?

Registration and the service is fine, after we have reset and reconfigured the modem. As explained above, there was something to do with the credentials and the reconfiguration.

[kamraninbox]

Hi KavindaS

Thank you
Cam

[KavindaS]

Hi KavindaS

Thank you
Cam

Thanks for providing the details. Since you have published the modem and service details here, without sending the PM to me, I did hide the details of the modem / service. However, I have now updated system for your modem and therefore, after 30 minutes of time power reboot the modem and monitor the service.

[cabbery]

Hello, I also have a very old version of the firmware for this Router, can I please get the latest current firmware pushed out to my Router?

[KavindaS]

Hello, I also have a very old version of the firmware for this Router, can I please get the latest current firmware pushed out to my Router?

Welcome to the Exetel forum

We have already planned and existing modems are getting updated as in groups. However, I have pushed the settings manually, since you have requested here. Power reboot the modem after 30 minutes and check the service. Your ticket reference number is 14358804.