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Re: How to get update for ZTE H268A?

Posted: Thu Jun 25, 2020 4:53 pm
by Ruztynail
sry can u call again. i was on another line. tq.

Re: How to get update for ZTE H268A?

Posted: Thu Jun 25, 2020 4:55 pm
by nilushid
Ruztynail wrote:
Thu Jun 25, 2020 4:53 pm
sry can u call again. i was on another line. tq.
Sure, we will try again soon

Re: How to get update for ZTE H268A?

Posted: Fri Jun 26, 2020 9:40 am
by Ruztynail
hi. i was asked to post if the issues persisted. and yes they are. changing the channels didnt work. but to elaborate my problem.. i have constant connection to the wifi both 2.4ghz and 5 Ghz. problem is the "internet" disconnects. so i dont think its the interference from nearby wifi signals.

the nbn box has all the 4 green lights and the modem doesnt show the red blinking light. so they are all green. but there isnt any internet..

help pls.

Re: How to get update for ZTE H268A?

Posted: Fri Jun 26, 2020 10:14 am
by nilushid
Ruztynail wrote:
Fri Jun 26, 2020 9:40 am
hi. i was asked to post if the issues persisted. and yes they are. changing the channels didnt work. but to elaborate my problem.. i have constant connection to the wifi both 2.4ghz and 5 Ghz. problem is the "internet" disconnects. so i dont think its the interference from nearby wifi signals.

the nbn box has all the 4 green lights and the modem doesnt show the red blinking light. so they are all green. but there isnt any internet..

help pls.
Hi

Thanks for the feedback and the detailed information. We will check this further and contact you asap. Kindly wait for our phone call.

Thanks

Re: How to get update for ZTE H268A?

Posted: Thu Jul 02, 2020 5:30 pm
by rjhowle
Hi my ZTE H268A is at version V1.0.1_ETL.1T7

Can I please get an update to the latest version.

My Customer ID is 464255

Thanks

Re: How to get update for ZTE H268A?

Posted: Thu Jul 02, 2020 6:08 pm
by nilushid
rjhowle wrote:
Thu Jul 02, 2020 5:30 pm
Hi my ZTE H268A is at version V1.0.1_ETL.1T7

Can I please get an update to the latest version.

My Customer ID is 464255

Thanks
Hi

We have done the upgrade from our end. Please check and let us know if you have any further concerns.

Thanks

Re: How to get update for ZTE H268A?

Posted: Tue Sep 29, 2020 4:16 pm
by astromo
I'm used to implementing firmware upgrades on a DIY basis.

Looks simple. Log in to the router do the following:
Management & Diagnosis > System Management > Software Upgrade > Select File > Upgrade

The firmware shows up on the Wiki with the apparent latest of:
H268A_V1.0.1_ETL.1T9_firmware

However the Wiki doesn't outline an upgrade process. So, is the only way to do this by posting a request?

Re: How to get update for ZTE H268A?

Posted: Tue Sep 29, 2020 4:39 pm
by astromo
PM sent to nilushid

Re: How to get update for ZTE H268A?

Posted: Tue Sep 29, 2020 5:40 pm
by nilushid
astromo wrote:
Tue Sep 29, 2020 4:16 pm
I'm used to implementing firmware upgrades on a DIY basis.

Looks simple. Log in to the router do the following:
Management & Diagnosis > System Management > Software Upgrade > Select File > Upgrade

The firmware shows up on the Wiki with the apparent latest of:
H268A_V1.0.1_ETL.1T9_firmware

However the Wiki doesn't outline an upgrade process. So, is the only way to do this by posting a request?
Hi Iain

Thanks for sending the details via PM. I have done the firmware upgrade from our end. Please check and let us know if you have any further concerns.

Software Version V1.0.1_ETL.1T9

Ref: Case-551736

Thanks

Re: How to get update for ZTE H268A?

Posted: Tue Sep 29, 2020 7:12 pm
by astromo
Upgrade complete and functional.

Thanks.