Connecting TP Link TD-W9970 to NBN

[cameronhall]

Hi everyone,

I live in an aparment block and have recently connected to exetel NBN. my connection is active, but i am struggling to configure my TP Link TD-W9970 to work? The modem is advertised as NBN ready. Everything seems to work except for the connection to PPP. Anyone have any advise or instructions?

thanks in advance

[KavindaS]

Hi everyone,

I live in an aparment block and have recently connected to exetel NBN. my connection is active, but i am struggling to configure my TP Link TD-W9970 to work? The modem is advertised as NBN ready. Everything seems to work except for the connection to PPP. Anyone have any advise or instructions?

thanks in advance

Welcome to the Exetel forum

Before I confirm anything, need to check the service class and therefore, PM me your customer id or the service number.

[KavindaS]

Hi everyone,

I live in an aparment block and have recently connected to exetel NBN. my connection is active, but i am struggling to configure my TP Link TD-W9970 to work? The modem is advertised as NBN ready. Everything seems to work except for the connection to PPP. Anyone have any advise or instructions?

thanks in advance

Welcome to the Exetel forum

Before I confirm anything, need to check the service class and therefore, PM me your customer id or the service number.

I have received the PM and thank you. Checking through the service class, your service appears to be a Fibre To The Node service. Therefore, configuration needs to be set as a VDSL configuration and not PPPOE. However, considering a FTTN service, it is recommended to use Exetel-NBN registered modem, and you have today ordered a ZTE modem through Exetel. This modem will be a pre-configured modem and let us know after connecting the modem, if the service still not working. Ticket reference number is 14312268.