Cannot log is as admin

Modem setup, reviews and questions (All brands, including wireless modems)
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Andre44
Posts: 4
Joined: Tue May 07, 2019 5:33 pm

Cannot log is as admin

Post by Andre44 » Tue May 07, 2019 5:54 pm

As subject, i cant log in as admin with user/password: admin/admin, and i cant reset as it is preconfigured.
What can i do?

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KavindaS
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Posts: 2253
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Cannot log is as admin

Post by KavindaS » Tue May 07, 2019 6:05 pm

Andre44 wrote:
Tue May 07, 2019 5:54 pm
As subject, i cant log in as admin with user/password: admin/admin, and i cant reset as it is preconfigured.
What can i do?
Is it a Netcomm or a ZTE modem ?

Andre44
Posts: 4
Joined: Tue May 07, 2019 5:33 pm

Re: Cannot log is as admin

Post by Andre44 » Tue May 07, 2019 7:16 pm

Sorry, its a ZTE h268a.

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KavindaS
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Posts: 2253
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Cannot log is as admin

Post by KavindaS » Tue May 07, 2019 7:44 pm

Andre44 wrote:
Tue May 07, 2019 7:16 pm
Sorry, its a ZTE h268a.
Thank you. You have 2 option to recover the modem login password.

1. You may factory reset the modem. Considering a pre-configured modem, service should re authenticate accordingly. After the reset, modem should allow you to login with admin/admin. However, if the service didn't authenticated automatically, we need to push the settings manually from our end.

2. You may PM me you service number, and I will reset the modem login admin to a new password, and send you a text accordingly.

Andre44
Posts: 4
Joined: Tue May 07, 2019 5:33 pm

Re: Cannot log is as admin

Post by Andre44 » Tue May 07, 2019 9:07 pm

Thanks, sent you a PM.

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KavindaS
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Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Cannot log is as admin

Post by KavindaS » Wed May 08, 2019 11:45 am

Andre44 wrote:
Tue May 07, 2019 9:07 pm
Thanks, sent you a PM.
Unfortunately there is no PM from you. Can you try and resend to me?

Andre44
Posts: 4
Joined: Tue May 07, 2019 5:33 pm

Re: Cannot log is as admin

Post by Andre44 » Wed May 08, 2019 12:07 pm

I've just received the email with the login details, so i was able to reset it and use the admin login.
Thanks again.

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