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Cannot log is as admin

Posted: Tue May 07, 2019 5:54 pm
by Andre44
As subject, i cant log in as admin with user/password: admin/admin, and i cant reset as it is preconfigured.
What can i do?

Re: Cannot log is as admin

Posted: Tue May 07, 2019 6:05 pm
by KavindaS
Andre44 wrote:
Tue May 07, 2019 5:54 pm
As subject, i cant log in as admin with user/password: admin/admin, and i cant reset as it is preconfigured.
What can i do?
Is it a Netcomm or a ZTE modem ?

Re: Cannot log is as admin

Posted: Tue May 07, 2019 7:16 pm
by Andre44
Sorry, its a ZTE h268a.

Re: Cannot log is as admin

Posted: Tue May 07, 2019 7:44 pm
by KavindaS
Andre44 wrote:
Tue May 07, 2019 7:16 pm
Sorry, its a ZTE h268a.
Thank you. You have 2 option to recover the modem login password.

1. You may factory reset the modem. Considering a pre-configured modem, service should re authenticate accordingly. After the reset, modem should allow you to login with admin/admin. However, if the service didn't authenticated automatically, we need to push the settings manually from our end.

2. You may PM me you service number, and I will reset the modem login admin to a new password, and send you a text accordingly.

Re: Cannot log is as admin

Posted: Tue May 07, 2019 9:07 pm
by Andre44
Thanks, sent you a PM.

Re: Cannot log is as admin

Posted: Wed May 08, 2019 11:45 am
by KavindaS
Andre44 wrote:
Tue May 07, 2019 9:07 pm
Thanks, sent you a PM.
Unfortunately there is no PM from you. Can you try and resend to me?

Re: Cannot log is as admin

Posted: Wed May 08, 2019 12:07 pm
by Andre44
I've just received the email with the login details, so i was able to reset it and use the admin login.
Thanks again.

Re: Cannot log is as admin

Posted: Sun Aug 11, 2019 1:43 pm
by Ncle
I have a ZTE268A which suddenly won't allow me to log on as admin or user. perhaps the password file has become corrupted. If I perform a factory reset with the reset button, will the preconfigured settings be lost? Thank you.

Re: Cannot log is as admin

Posted: Sun Aug 11, 2019 2:42 pm
by nilushid
Ncle wrote:
Sun Aug 11, 2019 1:43 pm
I have a ZTE268A which suddenly won't allow me to log on as admin or user. perhaps the password file has become corrupted. If I perform a factory reset with the reset button, will the preconfigured settings be lost? Thank you.
We have changed the admin password from the back end to check whether you can log, in since the default password is not working for you at the moment. We have dropped you a text message to the nominated mobile phone with the new password. Please check and let us know whether you are able to log in to the modem after this change.

Re: Cannot log is as admin

Posted: Sun Aug 11, 2019 4:42 pm
by Ncle
Dear Nilushid,
Thank you for your telephone message. The new password works!
Regards,
Stephen

Re: Cannot log is as admin

Posted: Sun Aug 11, 2019 4:48 pm
by nilushid
Ncle wrote:
Sun Aug 11, 2019 4:42 pm
Dear Nilushid,
Thank you for your telephone message. The new password works!
Regards,
Stephen
Great News :)