No it doesn't. I have a ticket number but no one is addressing the issue. It appears the Quarantine has stopped working altogether and and the amount of emails from myself has increased.
Could an engineer please look at this.
Malware detection, cleaning and prevention
Extremely sorry for what happened to the ticket id #9823034, without having a proper response to you. I have re opened the ticket with the system administrators and requested them to check and provide you a feedback accordingly.