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Virus/Spam Protection From Exetel

Posted: Thu Dec 21, 2006 8:53 am
by ForumAdmin
Exetel can provide the best possible Virus/Spam filtering currently available for a charge of $2.00 per month per email account.

Until 31st March 2007 this service is free for any Exetel customer to trial.

To add virus/spam filtering to any @exemail.com.au email account please follow these instructions:

1) Go to the Exetel User Facilities

2) From the right hand side bar select ‘Email Set Up’

3) From the sub menu that drops down select ‘View Email Account’

4) You will see a list of the email accounts you have created together with a new ‘button’ – Spam Email Filter - Change

5) Select the account you wish to add spam filtering to

6) A new screen will appear with options for you to select in three categories

7) Select the categories and then click on the ‘Add’ button at the bottom of the screen

Re: Virus/Spam Protection From Exetel

Posted: Wed Jun 13, 2007 3:45 pm
by Surfn Chick
Hi I took up exetel's virus/spam protection from Exetel in April. All was going well until I realised that the emails from Exetel were being dumped into my deleted box . Please make a suggestion.
ForumAdmin wrote:Exetel can provide the best possible Virus/Spam filtering currently available for a charge of $2.00 per month per email account.

Until 31st March 2007 this service is free for any Exetel customer to trial.

To add virus/spam filtering to any @exemail.com.au email account please follow these instructions:

1) Go to the Exetel User Facilities

2) From the right hand side bar select ‘Email Set Up’

3) From the sub menu that drops down select ‘View Email Account’

4) You will see a list of the email accounts you have created together with a new ‘button’ – Spam Email Filter - Change

5) Select the account you wish to add spam filtering to

6) A new screen will appear with options for you to select in three categories

7) Select the categories and then click on the ‘Add’ button at the bottom of the screen

Posted: Wed Jun 13, 2007 3:48 pm
by James D
Are they being put into your deleted box of your email client or are they in your deleted box on the webmail?

If they are in your deleted box on your email client on your machine then it is a setting on your machine that is moving them there not the spam filter.

Re: Virus/Spam Protection From Exetel

Posted: Sat Jun 16, 2007 8:36 pm
by petemoss
ForumAdmin wrote:Exetel can provide the best possible Virus/Spam filtering currently available for a charge of $2.00 per month per email account.
An even better solution is ASSP

Re: Virus/Spam Protection From Exetel

Posted: Fri Jan 22, 2016 7:45 pm
by offroad
Would someone from Exetel please look at the IronPort Spam Quarantine portal so we can check emails.

Whenever you click on an email in the portal to view, you get presented with a username / password screen which takes you no where.

Have reported this to Residential Support but no one has a clue...

Exetel Residential Technical Support #9823034

Re: Virus/Spam Protection From Exetel

Posted: Fri Jan 22, 2016 8:46 pm
by KavindaS
offroad wrote:Would someone from Exetel please look at the IronPort Spam Quarantine portal so we can check emails.

Whenever you click on an email in the portal to view, you get presented with a username / password screen which takes you no where.

Have reported this to Residential Support but no one has a clue...

Exetel Residential Technical Support #9823034
Apologies for the inconvenience. I have tested this and I believe you get the below message,

" You are already logged in as .......@exemail.com.au. If you want to log in again, log out from this session.
Enter your login information below. If you are unsure what to enter, please contact your administrator. "

Using your same account I was able to logged in first time, but it appears to be a session issue. I will escalate this with our developing team and update you through the same ticket number 9823034.

Re: Virus/Spam Protection From Exetel

Posted: Sat Jul 30, 2016 5:28 pm
by offroad
Just checking in for my monthly visit to see if the Exetel SPAM Quarantine portal is working yet and still not working....

Click on 'Quarantine' BUTTON - click on 'Submit Query' BUTTON and browser heads off to this URL and you get a blank screen ?

https://cp.mailsentry.net.au/exetel_viewQuarantine.php

Re: Virus/Spam Protection From Exetel

Posted: Sat Jul 30, 2016 9:45 pm
by sachindaL
offroad wrote:Just checking in for my monthly visit to see if the Exetel SPAM Quarantine portal is working yet and still not working....

Click on 'Quarantine' BUTTON - click on 'Submit Query' BUTTON and browser heads off to this URL and you get a blank screen ?

https://cp.mailsentry.net.au/exetel_viewQuarantine.php
We will check this and get back to you.
Apologies for the inconvenience.

Re: Virus/Spam Protection From Exetel

Posted: Tue Aug 30, 2016 9:16 pm
by Surfn Chick
sachindaL wrote:
offroad wrote:Just checking in for my monthly visit to see if the Exetel SPAM Quarantine portal is working yet and still not working....

Click on 'Quarantine' BUTTON - click on 'Submit Query' BUTTON and browser heads off to this URL and you get a blank screen ?

https://cp.mailsentry.net.au/exetel_viewQuarantine.php
We will check this and get back to you.
Apologies for the inconvenience.
I have been asking an Exetel engineer to look into the same matter since 20 July 2016.
There is still no resolution.
I have today checked using another laptop (Win 10) and also my iPhone 5.

We are getting blank screens after clicking on the Quarantine button.

It seems like you do not understand what's going on. Here's a tip. Why don't Exetel staff try and get into their Quarantine.

This has gone on for too long.

Kindly repair this problem as a priority.

Re: Virus/Spam Protection From Exetel

Posted: Wed Aug 31, 2016 1:07 am
by KavindaS
Surfn Chick wrote:
sachindaL wrote:
offroad wrote:Just checking in for my monthly visit to see if the Exetel SPAM Quarantine portal is working yet and still not working....

Click on 'Quarantine' BUTTON - click on 'Submit Query' BUTTON and browser heads off to this URL and you get a blank screen ?

https://cp.mailsentry.net.au/exetel_viewQuarantine.php
We will check this and get back to you.
Apologies for the inconvenience.
I have been asking an Exetel engineer to look into the same matter since 20 July 2016.
There is still no resolution.
I have today checked using another laptop (Win 10) and also my iPhone 5.

We are getting blank screens after clicking on the Quarantine button.

It seems like you do not understand what's going on. Here's a tip. Why don't Exetel staff try and get into their Quarantine.

This has gone on for too long.

Kindly repair this problem as a priority.
I will check on this with the engineer who escalated and get back to you.

Re: Virus/Spam Protection From Exetel

Posted: Wed Aug 31, 2016 11:09 pm
by KavindaS
KavindaS wrote:
Surfn Chick wrote:
sachindaL wrote:Just checking in for my monthly visit to see if the Exetel SPAM Quarantine portal is working yet and still not working....

Click on 'Quarantine' BUTTON - click on 'Submit Query' BUTTON and browser heads off to this URL and you get a blank screen ?

https://cp.mailsentry.net.au/exetel_viewQuarantine.php

We will check this and get back to you.
Apologies for the inconvenience.
I have been asking an Exetel engineer to look into the same matter since 20 July 2016.
There is still no resolution.
I have today checked using another laptop (Win 10) and also my iPhone 5.

We are getting blank screens after clicking on the Quarantine button.

It seems like you do not understand what's going on. Here's a tip. Why don't Exetel staff try and get into their Quarantine.

This has gone on for too long.

Kindly repair this problem as a priority.
I will check on this with the engineer who escalated and get back to you.
Our system engineers following up this via the ticket 9823034. They will update you through the same ticket. Hopefully there should be an update in next few days.

Re: Virus/Spam Protection From Exetel

Posted: Fri Sep 16, 2016 3:30 pm
by Surfn Chick
Any update on this matter?

Re: Virus/Spam Protection From Exetel

Posted: Fri Sep 16, 2016 11:37 pm
by KavindaS
Surfn Chick wrote:Any update on this matter?
Relevant ticket is still opened with our system engineers. I have updated the ticket requesting for an update. We will inform to you accordingly.