I second Zedy's advise: Norton is a terrible product to install and, in general, actually causes more problems than it prevents. It uses high amount of system resources doing unnecessary operations.wolfhunter2 wrote:Also you say NORTON is bad, but exetel recommend using AVG to detect after the SPAM problem, i would surely assume that NORTON is better in that sense??! ;)
wolfhunter: The issue is that Norton is a firewall and virus scanner in one. The problem is that software firewalls are useless if you are already using a modem / router which has a firewall in built. Plus there is already Windows' firewall. So Norton's firewall is the third firewall in a chain of firewalls, hence redundant. Lightweight virus/spam scanners without built-in firewalls (like AVG anti-virus) are much better because they perform operations that the modem and operating system don't or can't perform.
However, root-kits are much more difficult to find. I still think that some anti-virus programs (AVG, Avast, etc) should be able to ferret them out. Sophos is another free anti-rootkit detection program that might be helpful but there are many similar products out there. Check http://www.antirootkit.com/software/index.htm for a good list of them. It would probably make more sense to concentrate of software detection to find the cause / root-kit rather than requesting the spam report. These reports won't provide much additional information to locate the cause but they often provide confirmation that your spam block is not a false-positive.