Is Exetel's Ironport Spam Filter still effective?

Malware detection, cleaning and prevention
pauln
Posts: 7
Joined: Tue May 23, 2006 12:01 pm
Location: Surry Hills, Sydney

Is Exetel's Ironport Spam Filter still effective?

Post by pauln » Sat Apr 13, 2013 7:55 am

Over the last few months, I have noticed an increase in blatantly obvious spam emails getting past Exetel's Ironport spam filter. However there doesn't appear to be anything sneaky about the emails. Many have "casino" in their subject field. None are sent from anyone in my address book. Mostly they are online casinos, dating scams or simply just unsolicited junk mail.

I have configured my Thunderbird email client with some mail filtering rules to detect spam, but I just thought that Ironport should be doing more to stop spam getting this far.

Is there any way to increase the level of suspicion that the Ironport filter places upon incoming emails?

Meshal S
Exetel Staff
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Location: Colombo

Re: Is Exetel's Ironport Spam Filter still effective?

Post by Meshal S » Sat Apr 13, 2013 8:43 am

Hi There,

I have sent an email to your nominated contact email address; please reply to this email so that we can proceed with further investigations. Your ticket ID is 6425831.

shovel74
Posts: 11
Joined: Fri Oct 20, 2006 3:45 pm

Re: Is Exetel's Ironport Spam Filter still effective?

Post by shovel74 » Mon Apr 15, 2013 12:34 pm

I am having exactly the same problem.

Since early March, I noticed a gradual increase in the amount of spam getting past the Ironport Spam Filter.
Now nothing is being caught by Ironport, and everything just comes straight through.
The only thing that seems to be still working is the stripping of attachments with viruses

I have forwarded the last 20+ emails to spam@exetel.com.au, and the spam just keeps rolling in.

ShaminG
Exetel Staff
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Location: Sydney, Australia

Re: Is Exetel's Ironport Spam Filter still effective?

Post by ShaminG » Mon Apr 15, 2013 1:09 pm

I have forwarded the last 20+ emails to spam@exetel.com.au, and the spam just keeps rolling in.
I will investigate this with our sysadmins and provide you an update ASAP.

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Is Exetel's Ironport Spam Filter still effective?

Post by ShaminG » Mon Apr 15, 2013 4:53 pm

Our sysadmins have identified a possible issue and at the moment they are working on a fix.

We will keep you updated with the progress.

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thomashouseman
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Re: Is Exetel's Ironport Spam Filter still effective?

Post by thomashouseman » Tue Apr 16, 2013 8:31 am

So I hope Exetel refund everyone their monthly fee. It is of course the right thing to do. (FYI: Not an ironport subscriber)

ShaminG
Exetel Staff
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Location: Sydney, Australia

Re: Is Exetel's Ironport Spam Filter still effective?

Post by ShaminG » Tue Apr 16, 2013 11:24 am

So I hope Exetel refund everyone their monthly fee. It is of course the right thing to do. (FYI: Not an ironport subscriber)
If a request has made we will definitely consider :).

shovel74
Posts: 11
Joined: Fri Oct 20, 2006 3:45 pm

Re: Is Exetel's Ironport Spam Filter still effective?

Post by shovel74 » Wed Apr 17, 2013 2:15 pm

shovel74 wrote:The only thing that seems to be still working is the stripping of attachments with viruses
Looks like I might have spoken too soon.
I have just received two very suspicious emails with a ZIP file containing an executable file.

ShaminG
Exetel Staff
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Location: Sydney, Australia

Re: Is Exetel's Ironport Spam Filter still effective?

Post by ShaminG » Wed Apr 17, 2013 2:59 pm

Looks like I might have spoken too soon.
I have just received two very suspicious emails with a ZIP file containing an executable file.
We will update you once the issues have been rectified.

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Gidget
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Location: Sydney

Re: Is Exetel's Ironport Spam Filter still effective?

Post by Gidget » Mon Apr 29, 2013 11:57 am

Is there an update on this yet? Almost a fortnight has passed since the last post and spam emails haven't noticeably decreased in number ...
Log a fault ticket here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

James
Exetel Staff
Posts: 1957
Joined: Mon May 09, 2005 10:27 pm

Re: Is Exetel's Ironport Spam Filter still effective?

Post by James » Mon Apr 29, 2013 12:24 pm

We are working with Cisco on this.

wengsean
Posts: 14
Joined: Tue Nov 20, 2007 1:36 pm
Location: Canberra, ACT

Re: Is Exetel's Ironport Spam Filter still effective?

Post by wengsean » Sat May 18, 2013 6:06 am

Hi there, Exetel. Any updates? It's over a month since this issue was raised, and the spam is still coming in. Are you any closer to a fix? I am still diligently sending in the spam to spam@exetel.com.au but it feels like a waste of time.

Thanks.

James
Exetel Staff
Posts: 1957
Joined: Mon May 09, 2005 10:27 pm

Re: Is Exetel's Ironport Spam Filter still effective?

Post by James » Sat May 18, 2013 8:04 am

It should be fixed no later than 2 weeks.

fredbucket
Posts: 37
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Location: Abbotsbury

Re: Is Exetel's Ironport Spam Filter still effective?

Post by fredbucket » Wed May 29, 2013 11:37 am

James wrote:It should be fixed no later than 2 weeks.
Is there an update on this, James? The spam filter seems to have broken down completely. I have no wish to join any online casino, receive JapaneseJunkmail, nor buy Viagra online :-)

Regards
Fred

James
Exetel Staff
Posts: 1957
Joined: Mon May 09, 2005 10:27 pm

Re: Is Exetel's Ironport Spam Filter still effective?

Post by James » Wed May 29, 2013 12:24 pm

New equipment should be delivered in the next week or so, we are waiting on new license keys in the interim.

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