Is Exetel's Ironport Spam Filter still effective?

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Gidget
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Re: Is Exetel's Ironport Spam Filter still effective?

Post by Gidget » Wed May 29, 2013 12:41 pm

fredbucket wrote:Is there an update on this, James? The spam filter seems to have broken down completely. I have no wish to join any online casino, receive JapaneseJunkmail, nor buy Viagra online :-)

Regards
Fred
You echo my feelings exactly, Fred :-)
Log a fault ticket here
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mortshag
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Re: Is Exetel's Ironport Spam Filter still effective?

Post by mortshag » Wed May 29, 2013 2:38 pm

The sooner this is fixed the better. My Thunderbird filters cannot be trained fast enough to accurately kill off what gets through. There is some nasty stuff coming through.

andrewpontes
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Re: Is Exetel's Ironport Spam Filter still effective?

Post by andrewpontes » Wed May 29, 2013 2:56 pm

Will we be reimbursed for the SPAM filter this month ? It is really disappointing the service is not operational. I am getting around 20 email a day with penis growth/enlargement offers.

James
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Re: Is Exetel's Ironport Spam Filter still effective?

Post by James » Wed May 29, 2013 3:00 pm

The service is operational, it just isn't working as effectively as it should.

We are not able to provide a refund.

fredbucket
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Re: Is Exetel's Ironport Spam Filter still effective?

Post by fredbucket » Wed May 29, 2013 3:46 pm

James wrote:The service is operational, it just isn't working as effectively as it should.
Can you please let us know when it WILL be working as effectively as it should.

Regards
Fred

andrewpontes
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Re: Is Exetel's Ironport Spam Filter still effective?

Post by andrewpontes » Wed May 29, 2013 4:34 pm

Hi James,

With all due respect, but if an anti-spam is not filtering words like penis growth, viagra, penis enlargement, so what's the point of subscribing to a paid service where I have to do the work myself ?

If we pay for an anti-SPAM service, we expect that it can provide an anti-SPAM service at least as good as the ones provided by free email providers like hotmail and gmail.

Please keep us posted when the issue is fixed. I will formally raise a support call.

Regards,

James
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Re: Is Exetel's Ironport Spam Filter still effective?

Post by James » Wed May 29, 2013 4:40 pm

Dear Sir,

With respect, if you are not happy with it, stop using it.

We are working as quickly as possible to get it back working as it should.

James

andrewpontes
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Re: Is Exetel's Ironport Spam Filter still effective?

Post by andrewpontes » Wed May 29, 2013 4:53 pm

James,

It seems that it is time for Exetel staff to get some training in customer service. Your need to put yourself in the customer's shoes. My email is shared with my family and it is not nice to receive the sort of messages that is coming through.

I hope the issue is resolved asap.

Regards,

James
Exetel Staff
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Joined: Mon May 09, 2005 10:27 pm

Re: Is Exetel's Ironport Spam Filter still effective?

Post by James » Wed May 29, 2013 4:56 pm

andrewpontes wrote:James,

It seems that it is time for Exetel staff to get some training in customer service. Your need to put yourself in the customer's shoes. My email is shared with my family and it is not nice to receive the sort of messages that is coming through.

I hope the issue is resolved asap.

Regards,
Dear Sir,

Thank you for the advice.

I am in exactly the same boat as yourself, we are working at fixing this, but it is not as easy as you might think.

James

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thomashouseman
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Re: Is Exetel's Ironport Spam Filter still effective?

Post by thomashouseman » Wed May 29, 2013 5:28 pm

Yeah, once upon a time Exetel would have acknowledged the issue and given EVERY ironport subscriber a refund for the failed service, not:
ShaminG wrote:If a request has made we will definitely consider :).
and then:
James wrote:The service is operational, it just isn't working as effectively as it should.

We are not able to provide a refund.
IMO, their boast to be the cheapest AND best ISP is slowly degrading. Hopefully they'll pick up the ball, take a hard look at themselves and improve things again soon.

I haven't given up on them.... yet.

T.

James
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Re: Is Exetel's Ironport Spam Filter still effective?

Post by James » Wed May 29, 2013 5:37 pm

Thomas,

We would have never given a refund on a service with no service level agreement, and no contract.

If customers aren't happy with it, they don't have to use it.

James

mortshag
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Re: Is Exetel's Ironport Spam Filter still effective?

Post by mortshag » Wed May 29, 2013 9:27 pm

James wrote:The service is operational, it just isn't working as effectively as it should.

We are not able to provide a refund.
Today I have received 40+ emails most of which have the common crotch theme. Any Bayesian algorithm should have stopped these dead in their tracks. The Thunderbird spam filter treats many of them as junk now that it is sufficiently trained . I am perplexed as to why a filter which is operational is not working optimally but in the end I would just like to see it fixed as I am sure can be done. The sooner the better before the tsunami of priapic pestilence swamps us all !!

James
Exetel Staff
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Re: Is Exetel's Ironport Spam Filter still effective?

Post by James » Fri May 31, 2013 1:48 pm

New kit will arrive on or before the 6th of June, hopefully installed a few days after.

In the meantime, we will hopefully have access to license keys to stop the flow of spam.

mortshag
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Re: Is Exetel's Ironport Spam Filter still effective?

Post by mortshag » Fri May 31, 2013 2:00 pm

James wrote:New kit will arrive on or before the 6th of June, hopefully installed a few days after.

In the meantime, we will hopefully have access to license keys to stop the flow of spam.
Great news!

James
Exetel Staff
Posts: 1974
Joined: Mon May 09, 2005 10:27 pm

Re: Is Exetel's Ironport Spam Filter still effective?

Post by James » Fri May 31, 2013 3:06 pm

If of interest, Exetel will be clustering multiple C670 appliances to provide this service over the current Ironport boxes we use.

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