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Is Exetel's Ironport Spam Filter still effective?

Posted: Sat Apr 13, 2013 7:55 am
by pauln
Over the last few months, I have noticed an increase in blatantly obvious spam emails getting past Exetel's Ironport spam filter. However there doesn't appear to be anything sneaky about the emails. Many have "casino" in their subject field. None are sent from anyone in my address book. Mostly they are online casinos, dating scams or simply just unsolicited junk mail.

I have configured my Thunderbird email client with some mail filtering rules to detect spam, but I just thought that Ironport should be doing more to stop spam getting this far.

Is there any way to increase the level of suspicion that the Ironport filter places upon incoming emails?

Re: Is Exetel's Ironport Spam Filter still effective?

Posted: Sat Apr 13, 2013 8:43 am
by Meshal S
Hi There,

I have sent an email to your nominated contact email address; please reply to this email so that we can proceed with further investigations. Your ticket ID is 6425831.

Re: Is Exetel's Ironport Spam Filter still effective?

Posted: Mon Apr 15, 2013 12:34 pm
by shovel74
I am having exactly the same problem.

Since early March, I noticed a gradual increase in the amount of spam getting past the Ironport Spam Filter.
Now nothing is being caught by Ironport, and everything just comes straight through.
The only thing that seems to be still working is the stripping of attachments with viruses

I have forwarded the last 20+ emails to spam@exetel.com.au, and the spam just keeps rolling in.

Re: Is Exetel's Ironport Spam Filter still effective?

Posted: Mon Apr 15, 2013 1:09 pm
by ShaminG
I have forwarded the last 20+ emails to spam@exetel.com.au, and the spam just keeps rolling in.
I will investigate this with our sysadmins and provide you an update ASAP.

Re: Is Exetel's Ironport Spam Filter still effective?

Posted: Mon Apr 15, 2013 4:53 pm
by ShaminG
Our sysadmins have identified a possible issue and at the moment they are working on a fix.

We will keep you updated with the progress.

Re: Is Exetel's Ironport Spam Filter still effective?

Posted: Tue Apr 16, 2013 8:31 am
by thomashouseman
So I hope Exetel refund everyone their monthly fee. It is of course the right thing to do. (FYI: Not an ironport subscriber)

Re: Is Exetel's Ironport Spam Filter still effective?

Posted: Tue Apr 16, 2013 11:24 am
by ShaminG
So I hope Exetel refund everyone their monthly fee. It is of course the right thing to do. (FYI: Not an ironport subscriber)
If a request has made we will definitely consider :).

Re: Is Exetel's Ironport Spam Filter still effective?

Posted: Wed Apr 17, 2013 2:15 pm
by shovel74
shovel74 wrote:The only thing that seems to be still working is the stripping of attachments with viruses
Looks like I might have spoken too soon.
I have just received two very suspicious emails with a ZIP file containing an executable file.

Re: Is Exetel's Ironport Spam Filter still effective?

Posted: Wed Apr 17, 2013 2:59 pm
by ShaminG
Looks like I might have spoken too soon.
I have just received two very suspicious emails with a ZIP file containing an executable file.
We will update you once the issues have been rectified.

Re: Is Exetel's Ironport Spam Filter still effective?

Posted: Mon Apr 29, 2013 11:57 am
by Gidget
Is there an update on this yet? Almost a fortnight has passed since the last post and spam emails haven't noticeably decreased in number ...

Re: Is Exetel's Ironport Spam Filter still effective?

Posted: Mon Apr 29, 2013 12:24 pm
by James
We are working with Cisco on this.

Re: Is Exetel's Ironport Spam Filter still effective?

Posted: Sat May 18, 2013 6:06 am
by wengsean
Hi there, Exetel. Any updates? It's over a month since this issue was raised, and the spam is still coming in. Are you any closer to a fix? I am still diligently sending in the spam to spam@exetel.com.au but it feels like a waste of time.

Thanks.

Re: Is Exetel's Ironport Spam Filter still effective?

Posted: Sat May 18, 2013 8:04 am
by James
It should be fixed no later than 2 weeks.

Re: Is Exetel's Ironport Spam Filter still effective?

Posted: Wed May 29, 2013 11:37 am
by fredbucket
James wrote:It should be fixed no later than 2 weeks.
Is there an update on this, James? The spam filter seems to have broken down completely. I have no wish to join any online casino, receive JapaneseJunkmail, nor buy Viagra online :-)

Regards
Fred

Re: Is Exetel's Ironport Spam Filter still effective?

Posted: Wed May 29, 2013 12:24 pm
by James
New equipment should be delivered in the next week or so, we are waiting on new license keys in the interim.