Speed??

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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Rattler
Posts: 44
Joined: Thu Apr 02, 2009 4:02 pm
Location: Miranda

Speed??

Post by Rattler » Mon Feb 13, 2017 10:46 pm

Hey All,

Miranda exchange and the speed test from Exetel link:


Last Result:
Download Speed: 2385 kbps (298.1 KB/sec transfer rate)
Upload Speed: 631 kbps (78.9 KB/sec transfer rate)
Latency: 32 ms
Jitter: 4 ms
13/02/2017, 10:43:59 pm

Yuck.

Isolation tests and so on completed. Even the pfSense firewall reports slow connection.

Thanks!

J

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KavindaS
Forum Admin
Posts: 1736
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Speed??

Post by KavindaS » Mon Feb 13, 2017 11:00 pm

Rattler wrote:Hey All,

Miranda exchange and the speed test from Exetel link:


Last Result:
Download Speed: 2385 kbps (298.1 KB/sec transfer rate)
Upload Speed: 631 kbps (78.9 KB/sec transfer rate)
Latency: 32 ms
Jitter: 4 ms
13/02/2017, 10:43:59 pm

Yuck.

Isolation tests and so on completed. Even the pfSense firewall reports slow connection.

Thanks!

J
We have rebuilt the port at the Dslam according to your service. Power reboot the modem and monitor the service. If the issue persists, let us know for further check on this.

Rattler
Posts: 44
Joined: Thu Apr 02, 2009 4:02 pm
Location: Miranda

Re: Speed??

Post by Rattler » Wed Feb 15, 2017 3:51 pm

Thanks Kavinda,

http://www.speedtest.net/my-result/6053857200

Last Result:
Download Speed: 1519 kbps (189.9 KB/sec transfer rate)
Upload Speed: 651 kbps (81.4 KB/sec transfer rate)
Latency: 27 ms
Jitter: 1 ms
15/02/2017, 3:50:16 pm

Nothing else running across the link at the times of testing.

Keeping you informed.

John.

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KavindaS
Forum Admin
Posts: 1736
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Speed??

Post by KavindaS » Wed Feb 15, 2017 10:54 pm

Rattler wrote:Thanks Kavinda,

http://www.speedtest.net/my-result/6053857200

Last Result:
Download Speed: 1519 kbps (189.9 KB/sec transfer rate)
Upload Speed: 651 kbps (81.4 KB/sec transfer rate)
Latency: 27 ms
Jitter: 1 ms
15/02/2017, 3:50:16 pm

Nothing else running across the link at the times of testing.

Keeping you informed.

John.
Hi John,

We have further investigated and created a ticket reference 11267684. We need few tests to be completed from you, before escalating with the supplier. We have emailed you all in detail via the ticket and reply back to the same email by attaching the test results.

Rattler
Posts: 44
Joined: Thu Apr 02, 2009 4:02 pm
Location: Miranda

Re: Speed??

Post by Rattler » Sun Feb 26, 2017 2:53 pm

Thank you and I got the email from Nilushi!

I replied highlighting I use Linux Mint 18 and pfSense firewall. The latest test WITHOUT anything connected yielded:

Last Result:
Download Speed: 2563 kbps (320.4 KB/sec transfer rate)
Upload Speed: 657 kbps (82.1 KB/sec transfer rate)
Latency: 29 ms
Jitter: 1 ms
26/02/2017, 2:48:31 pm

As for the windows specific tests, I'll grab a Win10 Box later this week. Further, no static on the line as asked about in the email.

Hopeful of some usable speed(s) soon,

J

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Dazzled
Volunteer Site Admin
Posts: 5986
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: Speed??

Post by Dazzled » Sun Feb 26, 2017 4:31 pm

Your Mint box has a better set of tools than W10. netstat will return a huge amount of info if used with the -a argument. Try netstat -tuw instead.
Similarly traceroute has more options than tracert.

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