ADSL and landline issue in Perth

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services

ADSL and landline issue in Perth

Postby daveh0 on Sun Mar 19, 2017 4:15 pm

Hi, I'm in Perth and since the morning of the 17th of March AWST my ADSL connection's been dropping out frequently - the connection is up for a couple of hours at a time and then disconnects and reconnects. I also have a landline through Exetel and there's intermittent noise on the line and sometimes no dial tone at all.

I've tried doing an isolation test, having only the ADSL modem plugged into the wall and the connection still drops in this setup. I've also tried changing the phone cables to the modem and there's no change - connection still drops.

Prior to the 17th my ADSL stayed connected for days at a time and the landline worked without issue.

Would you be able to provide assistance? Thanks.
daveh0
 
Posts: 3
Joined: Tue Apr 20, 2010 2:04 pm
Location: Perth, Australia

Re: ADSL and landline issue in Perth

Postby HimaJ on Sun Mar 19, 2017 4:44 pm

Please note that we have sent you an email to your nominated email address under the ticket number - 10925968.

Please go through the email and send us the requested details via the same email thread.

Please feel free to contact Exetel if you have any further concerns.

Exetel apologies for the inconvenience may have caused by this.
HimaJ
Exetel Staff
 
Posts: 168
Joined: Mon Feb 09, 2015 8:15 pm
Location: Sydney

Re: ADSL and landline issue in Perth

Postby daveh0 on Sat Apr 01, 2017 12:25 am

Hi, thanks for looking into this. A technician looked into my phone line and the noise on the line has gone.

I've noticed though that my sync speeds are quite a bit slower than they used to be and my modem's now using G.Dmt modulation. It used to use ADSL2+ modulation and if i force it to use ADSL2+ modulation the modem no longer syncs. Is this something that can be looked into?

Cheers.
daveh0
 
Posts: 3
Joined: Tue Apr 20, 2010 2:04 pm
Location: Perth, Australia

Re: ADSL and landline issue in Perth

Postby HimaJ on Sat Apr 01, 2017 4:13 pm

Please note that we have made few changes to your connection in order to increase the speeds.

Therefore please power cycle your modem/ router and test the service.

Please feel free to contact Exetel if you have any further concerns via email. (Ticket number : 10925968)


Exetel apologies for the inconvenience may have caused by this.
HimaJ
Exetel Staff
 
Posts: 168
Joined: Mon Feb 09, 2015 8:15 pm
Location: Sydney

Re: ADSL and landline issue in Perth

Postby daveh0 on Sat Apr 01, 2017 7:15 pm

Thanks for looking into this, speed's quite a lot better now!
daveh0
 
Posts: 3
Joined: Tue Apr 20, 2010 2:04 pm
Location: Perth, Australia

Re: ADSL and landline issue in Perth

Postby HimaJ on Sat Apr 01, 2017 7:47 pm

We are happy to hear that speeds are increased.

Please monitor the service and if any issue persists please update us via email.
HimaJ
Exetel Staff
 
Posts: 168
Joined: Mon Feb 09, 2015 8:15 pm
Location: Sydney


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