Sudden drop in ADSL.

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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ohnjay
Posts: 33
Joined: Sun Apr 04, 2010 2:02 pm
Location: Sunshine Coast

Sudden drop in ADSL.

Post by ohnjay » Sat Jul 08, 2017 7:49 am

Historically I've had ADSL download speeds of 12-15 Mbps, as measured by speedtest.net.
Yesterday family members complained of slow image downloads from Facebook, and when I checked speedtest.net reported my download speed at around 3 Mbps. This morning it measures just under 5 Mbps. An improvement, but still less than half of what I normally get. Upload speed is normal, at 0.86 Mbps.

Any reason for this?

shehanw
Exetel Staff
Posts: 337
Joined: Mon Sep 16, 2013 8:36 pm
Location: Australia

Re: Sudden drop in ADSL.

Post by shehanw » Sat Jul 08, 2017 3:21 pm

Hi there,
Apologies for the inconvenience, could you please reply to the email sent today with the requested information so we can better assess with this issue. REF#11428160

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