Sudden drop in ADSL.

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services

Sudden drop in ADSL.

Postby ohnjay on Sat Jul 08, 2017 8:49 am

Historically I've had ADSL download speeds of 12-15 Mbps, as measured by speedtest.net.
Yesterday family members complained of slow image downloads from Facebook, and when I checked speedtest.net reported my download speed at around 3 Mbps. This morning it measures just under 5 Mbps. An improvement, but still less than half of what I normally get. Upload speed is normal, at 0.86 Mbps.

Any reason for this?
ohnjay
 
Posts: 31
Joined: Sun Apr 04, 2010 3:02 pm
Location: Sunshine Coast

Re: Sudden drop in ADSL.

Postby shehanw on Sat Jul 08, 2017 4:21 pm

Hi there,
Apologies for the inconvenience, could you please reply to the email sent today with the requested information so we can better assess with this issue. REF#11428160
shehanw
Exetel Staff
 
Posts: 309
Joined: Mon Sep 16, 2013 9:36 pm
Location: Australia


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