Very slow speed - New Farm QLD

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services

Very slow speed - New Farm QLD

Postby Paul1234 on Thu Nov 02, 2017 6:14 pm

Hi there,
I have been using your service since 3 years ago without any problems.
Since last night I have some issues...internet speed is very slow that I cannot even send an email.
I restart my modem and computers and I don't use any splitter or phone.
Could you please check it out.
Thank you.
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Paul1234
 
Posts: 2
Joined: Thu Nov 02, 2017 2:50 pm
Location: Brisbane

Re: Very slow speed - New Farm QLD

Postby KavindaS on Thu Nov 02, 2017 6:32 pm

Paul1234 wrote:Hi there,
I have been using your service since 3 years ago without any problems.
Since last night I have some issues...internet speed is very slow that I cannot even send an email.
I restart my modem and computers and I don't use any splitter or phone.
Could you please check it out.
Thank you.


Hi,

Welcome to the Exetel Forums :) . Our technical support department will have a look in to this. Could you please drop an email to residentialsupport@exetel.com.au in attached with speed tests performed through http://speedtest.exetel.com.au/ ? It is best if you can perform few tests during morning, afternoon and evening times in order check if this is a time specified issue or not.
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KavindaS
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Re: Very slow speed - New Farm QLD

Postby Paul1234 on Thu Nov 02, 2017 6:48 pm

Thank you for your message. I couldn't run the Exetel speed test (COULD NOT CONNECT). I sent an email without Exetel test.
Paul1234
 
Posts: 2
Joined: Thu Nov 02, 2017 2:50 pm
Location: Brisbane

Re: Very slow speed - New Farm QLD

Postby KavindaS on Thu Nov 02, 2017 8:48 pm

Paul1234 wrote:Thank you for your message. I couldn't run the Exetel speed test (COULD NOT CONNECT). I sent an email without Exetel test.


Thank you for the email. We will investigate and further communicate through the same email thread.
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KavindaS
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Location: Sydney


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