Shaping = No Service

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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Aaphid
Posts: 50
Joined: Fri Jun 01, 2007 6:52 am

Shaping = No Service

Post by Aaphid » Sun May 13, 2018 11:28 am

I've been using Exetel for about 12 years now. Yesterday for the first time I received an email saying that I've exceeded my allowance and will have my peak bandwidth shaped for the remainder of the billing period.
BUT
rather than being shaped I'm receiving no bandwidth whatsoever during peak hours. I can't even load the Exetel home page. And VoIP doesn't work either. Does anyone else have this happen?

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