No ADSL, No dial tone

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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Ivan001
Posts: 21
Joined: Wed Nov 21, 2007 1:03 pm
Location: Dean Park, Sydney

No ADSL, No dial tone

Post by Ivan001 » Sat Sep 22, 2018 2:55 pm

Dear Exetel support,

Sorry for bothering you again, but facing service outage again.
No ADSL, no dial tone.
The same issue was recently (7/09) but after heavy rain.
This time no any nature disaster was observed :)

Today morning at 8:00am everything was working fine.
Was away till 14:00 and when came back discovered the outage.
How can I raise the ticket to check the service?

Thank in advance
Ivan

Dhilshan
Exetel Staff
Posts: 196
Joined: Sat Jan 06, 2018 12:22 pm
Location: Sydney

Re: No ADSL, No dial tone

Post by Dhilshan » Sat Sep 22, 2018 9:14 pm

Hi Ivan,
Can you please provide us your customer ID or service number.
We will check and let you know.

Ivan001
Posts: 21
Joined: Wed Nov 21, 2007 1:03 pm
Location: Dean Park, Sydney

Re: No ADSL, No dial tone

Post by Ivan001 » Sat Sep 22, 2018 9:58 pm

Thank you Dhilshan for your reply.

It is 02 98 37 48 97

Just remove spaces :)

Dhilshan
Exetel Staff
Posts: 196
Joined: Sat Jan 06, 2018 12:22 pm
Location: Sydney

Re: No ADSL, No dial tone

Post by Dhilshan » Sun Sep 23, 2018 5:05 pm

Hi Ivan,
We have sent an email to your contact email address via an email thread bearing reference number #13556360, please be kind enough to reply so that we can further investigate the service issue.

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