Internet slow to the point of being unusable

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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Alex55
Posts: 1
Joined: Fri Sep 20, 2019 3:21 pm

Internet slow to the point of being unusable

Post by Alex55 » Fri Sep 20, 2019 4:26 pm

The last three days my internet speed drops sporadically for up to 10 minutes at a time and only returns to normal speed for a couple of minutes before slowing to a stop essentially. I can't watch Netflix and in games my ping goes up to 5k.

I've reset the modem numerous times. I'm in the chiswick area nsw. What's going on?

KavindaS
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Posts: 2506
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Internet slow to the point of being unusable

Post by KavindaS » Fri Sep 20, 2019 9:51 pm

Alex55 wrote:
Fri Sep 20, 2019 4:26 pm
The last three days my internet speed drops sporadically for up to 10 minutes at a time and only returns to normal speed for a couple of minutes before slowing to a stop essentially. I can't watch Netflix and in games my ping goes up to 5k.

I've reset the modem numerous times. I'm in the chiswick area nsw. What's going on?
We were not informed of any possible outages in the mentioned area. Therefore, if the is issue persisting, perform speed tests in random times via http://speedtest.exetel.com.au/ and email the results to residentialsupport@exetel.com.au for further investigations.

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