ADSL Poor Sync rates and disconnections

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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carl82
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Joined: Sun Apr 04, 2004 4:58 pm
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ADSL Poor Sync rates and disconnections

Post by carl82 » Sun Feb 09, 2020 10:45 am

Hi, during the recent rain I have noticed a steady deterioration of my home internet, and it has now fallen to under 900kbps downstream and has shown to disconnect here and there.
i usually get a blistering 4500kbps downstream.

can you please assist with having the pit/connection assessed?

this happens every time it rains very heavily (Albeit not often lately)

KasunW
Exetel Staff
Posts: 218
Joined: Fri Jun 07, 2019 6:03 pm

Re: ADSL Poor Sync rates and disconnections

Post by KasunW » Sun Feb 09, 2020 3:44 pm

carl82 wrote:
Sun Feb 09, 2020 10:45 am
Hi, during the recent rain I have noticed a steady deterioration of my home internet, and it has now fallen to under 900kbps downstream and has shown to disconnect here and there.
i usually get a blistering 4500kbps downstream.

can you please assist with having the pit/connection assessed?

this happens every time it rains very heavily (Albeit not often lately)
We have sent you an email as we require further information from you regarding the service issue to carry out further testing. Kindly go through the email and reply back with the requested details so this can be further looked into. Reference #16748510

carl82
Posts: 46
Joined: Sun Apr 04, 2004 4:58 pm
Contact:

Re: ADSL Poor Sync rates and disconnections

Post by carl82 » Mon Feb 10, 2020 8:32 pm

a few email replies sent,
please let me know how its going.

KavindaS
Exetel Staff
Posts: 2715
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: ADSL Poor Sync rates and disconnections

Post by KavindaS » Mon Feb 10, 2020 11:20 pm

carl82 wrote:
Mon Feb 10, 2020 8:32 pm
a few email replies sent,
please let me know how its going.
We have received the emails and thank you for that. We need few more troubleshooting steps completed with terms and conditions, based on the noise issue and therefore, reply to the same email thread accordingly.

carl82
Posts: 46
Joined: Sun Apr 04, 2004 4:58 pm
Contact:

Re: ADSL Poor Sync rates and disconnections

Post by carl82 » Wed Feb 12, 2020 12:34 am

already replied and completed, please note most of these questions were already answered in the original correspondence and questionare.

thanks

carl82
Posts: 46
Joined: Sun Apr 04, 2004 4:58 pm
Contact:

Re: ADSL Poor Sync rates and disconnections

Post by carl82 » Thu Feb 13, 2020 1:27 pm

Hi, its now thursday. any reason why it is taking so long to have the telstra tech sent out or even a response? last comms was on monday and an echo of the same questions asked sunday
it is clearly an issue and i will end up having no usable internet over the weekend.

this is not the same experience i used to get from you on such an issue.

KavindaS
Exetel Staff
Posts: 2715
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: ADSL Poor Sync rates and disconnections

Post by KavindaS » Fri Feb 14, 2020 3:04 pm

carl82 wrote:
Thu Feb 13, 2020 1:27 pm
Hi, its now thursday. any reason why it is taking so long to have the telstra tech sent out or even a response? last comms was on monday and an echo of the same questions asked sunday
it is clearly an issue and i will end up having no usable internet over the weekend.

this is not the same experience i used to get from you on such an issue.
We have contacted the supplier and received the response. I have responded to your email and therefore, please refer to that.

Exetel apologies for the inconvenience may have caused.

carl82
Posts: 46
Joined: Sun Apr 04, 2004 4:58 pm
Contact:

Re: ADSL Poor Sync rates and disconnections

Post by carl82 » Sat Feb 15, 2020 7:54 pm

Yea, nice delay and in then end to tell me to call telstra.

thanks..

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