Line Activated already but no sync / adsl

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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josem
Posts: 7
Joined: Wed May 14, 2008 12:25 pm
Location: NSW

Line Activated already but no sync / adsl

Post by josem » Wed May 14, 2008 12:41 pm

My Exetel Naked DSL Application Status shows that my ADSL activation was completed on 13 May 2008.
I also receive email and phone call message to confirm activation but I cannot get connection. I have tried 2 different modems but cannot get connected. The phone line still has a dial tone and I was able to call in this morning.

Do I still need to call provisioning ?
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ForumAdmin
Exetel Staff
Posts: 3663
Joined: Sun Jan 04, 2004 2:31 pm
Location: Sydney

Re: Line Activated already but no sync / adsl

Post by ForumAdmin » Wed May 14, 2008 12:42 pm

josem wrote:My Exetel Naked DSL Application Status shows that my ADSL activation was completed on 13 May 2008.
I also receive email and phone call message to confirm activation but I cannot get connection. I have tried 2 different modems but cannot get connected. The phone line still has a dial tone and I was able to call in this morning.

Do I still need to call provisioning ?
Call 02 9927 1000 / option 2

or

1300 788 141 / option 2
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