Moving house

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
Post Reply
AKZam
Posts: 13
Joined: Tue Apr 15, 2008 6:18 pm
Location: Perth

Moving house

Post by AKZam » Wed Jun 25, 2008 6:01 pm

Hi guys

We have to move house soon (looking franticly for a rental as we speak) and was wondering what process and turn around times for such a event are like.

We have to be out by the 11th of July (hence the frantic searching), which is half way through a service month for billing purposes, should i contact exe prior to moving out (ie now), or when we get somewhere and just move it then.

One problem i think we might have is the fact that on the front of most the rental agreements we have seen it says the tennants are required to miantain a land line connection throughout their tenancy - anyone come across this before?

I hate land lines, and have absolutely no purpose for one (we are all on caps and cant spend it all anyhow) - but obviously if we have to change to get a place then so be it - my question is do i need to change to a incphone plan before we move the connection or can it be done at the same time?

Hope some of that made sense

JasonM

Re: Moving house

Post by JasonM » Wed Jun 25, 2008 8:45 pm

I am unaware of any such term on a rental lease, but you may need to confirm this prior to signing any rental lease.

You are able to arrange for your service to be relocated by logging into our members facilities at www.exetel.com.au and choosing ADSL, then Move ADSL to New Address.

The average time frames it takes to connect the new service depends on the service you have with Exetel.
ADSL1: 4 - 7 working days from the date specified on the form.
ADSL2+: 14 - 18 days from the date specified on the form.

dbr
Posts: 493
Joined: Fri Feb 08, 2008 2:33 pm
Location: Sale VIC

Re: Moving house

Post by dbr » Thu Jun 26, 2008 7:23 am

AKZam wrote:One problem i think we might have is the fact that on the front of most the rental agreements we have seen it says the tennants are required to miantain a land line connection throughout their tenancy - anyone come across this before?
A lease is a contract between two parties: the tennant and the landlord. All contracts, and clauses therein, are negotiable. If you haven't signed it yet, cross out the offending clause. If they counter sign then you are not obligated. OF course as with any negotiation, there may be some to and fro.
http://www.saferoz.com.au
First Aid * Fire * Safety

AKZam
Posts: 13
Joined: Tue Apr 15, 2008 6:18 pm
Location: Perth

Re: Moving house

Post by AKZam » Thu Jun 26, 2008 10:14 am

cheers for the replys guys

the biggest thing atm is that we dont have a place yet, so cant transfer internet... finding out today if we get that place - so will be an update later.

doesnt look like it will be a problem, and i dont want to bargain over this place as we are so desparate to get anywhere at the moment. would change plans if it meant getting the place.

ill be back soon, thx again

AKZam
Posts: 13
Joined: Tue Apr 15, 2008 6:18 pm
Location: Perth

Re: Moving house

Post by AKZam » Tue Jul 01, 2008 6:41 pm

ok, bit of an update.

we are now moving into a temporary place whilst we look for a more permenant one. this raises all sorts of issues, mainly can we be bothered moving the net twice (only at this new place for ~1 month if all goes well), ending up having to pay 200 all up just for relocation fees, let alone the annoyance of starting another telstra account (plus the $70 it will cost for this for the month).

moving is going to cost a pretty penny when you combine that with foxtel and all the other freaking services. not sure if there is a phone line currently there actually, so if there is that may help a little, but it wouldnt be in our name (we're letting of some family friends that are renovating the hosue, but work hasnt begun yet).

its all just too hard :cry:

i see us as having two options: pay for the month and dont use the net (leve it at house we are moving out of, wchihc probably isnt even an option as the house is being sold) or pay lots to have the net tagging along with us. i would be tempted to opt for the former, but dont think i can handle no net for a full month (i've been there!)

CoreyPlover
Volunteer Site Admin
Posts: 5922
Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Re: Moving house

Post by CoreyPlover » Tue Jul 01, 2008 10:00 pm

Why do you wish to relocate the ADSL2+ service? Why not just apply for new ADSL2+ once you move to a permanent residence. My only suggestion at this stage would be to befriend a neighbour, offer to pay for their internet for a full month and ask them to share it via wireless. If need be, buy a new wireless modem for this purpose; you can re-use it later when you move out.

AKZam
Posts: 13
Joined: Tue Apr 15, 2008 6:18 pm
Location: Perth

Re: Moving house

Post by AKZam » Wed Jul 02, 2008 1:43 pm

yeah i think that will probably be the go...

i found where to terminate, but was just wondering if anyone knew whether cancelling half way through a month means i will get a portion of the monthy cost back? ie if i cancel on the 11th, would i get just under 2/3rds of the $50 i payed yesterday back, or should i just leave it as the 30th of July?

any tips?

EDIT: just read the terms and conditions, no refunds given as payment made in advance.

CoreyPlover
Volunteer Site Admin
Posts: 5922
Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Re: Moving house

Post by CoreyPlover » Wed Jul 02, 2008 2:06 pm

AKZam wrote:EDIT: just read the terms and conditions, no refunds given as payment made in advance.
That is correct

Post Reply