real bad speed issues last 2 days???

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
hsvboy11
Posts: 58
Joined: Tue Jul 15, 2008 8:31 am
Location: Vic

real bad speed issues last 2 days???

Post by hsvboy11 » Sat Aug 23, 2008 11:38 am

hey everyone.. had a bit of a read around and looks like some others hare having problems with speeds as well...

i've noticed over the last 2 days the net for me has been very slow (my house mate plays online games and i really noticed it when he was playing).

This morning i thought i would run the speed test with just my internet on and heres the results...

Image

we've had ADSL2 with you guys for about 1.5-2months now and previously when running the speed test we have pulled around about 10,000-11,000 download on speedtest.net.

downloading files from decent servers used to be around 1.3mbps downloading once it stabilised now im getting about 300kbps at the best when downloading...

heres the modem stats...

Image

hsvboy11
Posts: 58
Joined: Tue Jul 15, 2008 8:31 am
Location: Vic

Re: real bad speed issues last 2 days???

Post by hsvboy11 » Sat Aug 23, 2008 11:44 am

heres a screenshot i had when i was downloading a 500odd mb file...

Image


heres how fast it is now - this speed was how fast it was right through downloading the above screenshot!!!

Image

sonicBlue
Posts: 73
Joined: Sun Feb 03, 2008 7:37 pm
Location: SA

Re: real bad speed issues last 2 days???

Post by sonicBlue » Sat Aug 23, 2008 2:23 pm

Yep 10kB/sec is about right for me too , mostly during offpeak but sometimes during peak too :(

jaymes1
Posts: 22
Joined: Wed Aug 06, 2008 5:00 pm
Location: newcastle nsw

Re: real bad speed issues last 2 days???

Post by jaymes1 » Sat Aug 23, 2008 11:23 pm

I can barely get a page to load 247/65 Naked adsl2. Relying on this for voip what a joke. The day i signed up was getting 1.2MB/s down and 700+ up. Since then i've had more drop outs than with any isp I've ever been with. Voip coming and going. People can't hear me for the first 10-15 secs of a call. I play poker online. I'm getting sick of getting cut off and coming back to half my chips gone to blinds and antes. Haven't even been billed for the 2nd month yet.

http://www.speedtest.net/result/312742338.png

jokiin
Volunteer Site Admin
Posts: 2970
Joined: Mon Feb 02, 2004 10:23 pm
Location: Sydney

Re: real bad speed issues last 2 days???

Post by jokiin » Sat Aug 23, 2008 11:28 pm

I don't think there are network issues right now, maybe something wrong in your setup or a line fault or whatever but network capacity seems ok

Image

hsvboy11
Posts: 58
Joined: Tue Jul 15, 2008 8:31 am
Location: Vic

Re: real bad speed issues last 2 days???

Post by hsvboy11 » Sun Aug 24, 2008 3:18 am

seems we aren't the only ones having trouble with access though.. its only been the last 2 days as well...

just ran speed test again then and got 80ping, 1560kbs down, 680kbs up...

if someone from exetel could assist that would be great. seems we're now paying for the adsl2 service and speeds aren't much better than our 1500 adsl deal we had prior. :(

hsvboy11
Posts: 58
Joined: Tue Jul 15, 2008 8:31 am
Location: Vic

Re: real bad speed issues last 2 days???

Post by hsvboy11 » Sun Aug 24, 2008 1:49 pm

ok speed's find now - i disconnected the line filter/splitter and ran the test and heres the reults now..

Image

can you guys tell me how to fix my problem please? the home phone is cordless and has been buzzing a lot recently when using it.

when my mate filled out the details to change over the adsl2 he selected that we dont have a filter and that we dont have a cordless ph. - in actual fact we do have a splitter and we do have a cordless ph!

will a new splitter fix the issue, as its only been happening over the last 3days, or do you guys need to alter some settings?

cheers!

StephenM
Exetel Staff
Posts: 39
Joined: Mon May 12, 2008 11:14 am
Location: Nth Sydney

Re: real bad speed issues last 2 days???

Post by StephenM » Mon Aug 25, 2008 2:53 pm

Hi there,

Can you send me a PM with your user ID and I have a look for you.
Regards,

Stephen M
eXeTeL Support

hsvboy11
Posts: 58
Joined: Tue Jul 15, 2008 8:31 am
Location: Vic

Re: real bad speed issues last 2 days???

Post by hsvboy11 » Thu Sep 04, 2008 12:59 pm

back to our slow internet again.

got an email during the week saying we've been changed over to the vic POP.

just ran a speed test and it fluctuates up to about 5,000kbps and then down again - thats using the recommended server - which is now showing as QLD...

dunno wats going on as it used to be the nsw pop and now that we are apparently on the vic one its showing it as qld...

i dunno whats going on, getting a bit sick of it really...

thanks for anyone who can help.

StephenM
Exetel Staff
Posts: 39
Joined: Mon May 12, 2008 11:14 am
Location: Nth Sydney

Re: real bad speed issues last 2 days???

Post by StephenM » Thu Sep 04, 2008 3:14 pm

Hi there,

Just sent you a PM
Regards,

Stephen M
eXeTeL Support

CoreyPlover
Volunteer Site Admin
Posts: 5922
Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Re: real bad speed issues last 2 days???

Post by CoreyPlover » Thu Sep 04, 2008 9:52 pm

hsvboy11 wrote:dunno wats going on as it used to be the nsw pop and now that we are apparently on the vic one its showing it as qld...
Just on this point alone, this is due to speedtest's geolocation features. See http://forum.exetel.com.au/viewtopic.ph ... 80#p218580. You should try a speedtest.net test on Sydney and Melbourne servers too and ignore Speedtest.net's recommendation (or manually change it in your preferences).

hsvboy11
Posts: 58
Joined: Tue Jul 15, 2008 8:31 am
Location: Vic

Re: real bad speed issues last 2 days???

Post by hsvboy11 » Fri Sep 05, 2008 1:34 pm

yeah speed is still low and fluctuates, apparently a line fault will find out more when i ring tonight if i get a chance.

hsvboy11
Posts: 58
Joined: Tue Jul 15, 2008 8:31 am
Location: Vic

Re: real bad speed issues last 2 days???

Post by hsvboy11 » Wed Sep 10, 2008 5:37 pm

had an isolation test done today apparently, and speeds are back to around the 11,200 mark.

just wondering if someone could tel me what the problem was??

cheers.

hsvboy11
Posts: 58
Joined: Tue Jul 15, 2008 8:31 am
Location: Vic

Re: real bad speed issues last 2 days???

Post by hsvboy11 » Wed Sep 10, 2008 8:00 pm

running speed test again and getting about 6,000kbs... so we're back to the slow speeds again..

modem has been reset again and its saying in there its at 7,000... when we first got adsl2 it was at 16,000 so i duno wat the go is?

hamilton.nsw
Posts: 4
Joined: Mon Feb 25, 2008 10:15 am
Location: Illawarra NSW

Re: real bad speed issues last 2 days???

Post by hamilton.nsw » Thu Sep 11, 2008 6:20 pm

I'm having a horrible time with mine. Have logged a line fault - really need to send in a uni assignment - last night I left it for 5 hours and it still hadnt send and the file is only 20MB!!

This is the speed I'm getting:

Your current bandwidth reading is:

69.30kbps

which means you can download at 8.66 KB/sec. from our servers.

Post Reply