Naked ADSL2+ Slow

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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clintosd
Posts: 10
Joined: Wed Oct 29, 2008 4:18 pm
Location: Gosford

Naked ADSL2+ Slow

Post by clintosd » Fri Oct 31, 2008 11:01 am

I recently have changed to an Exetel Naked ADSL2+ plan. This was on a new phone line connection through Telstra as I recently just moved.

My activation was slated for the 30/10/08 but the actual changeover happened on the 29th. On 29th when I 1st connected my modem & went through the setup the 1st speed test I done on speedtest.net returned a 13958kb/s, I was quiet happy :D .

Since then things have changed for the worst. On the 30th I received the "your account has been activated" email and having no uni work to do I decided to download some drivers, lecture recordings and other bits and pieces I had been putting off till my internet was connected. My speeds had dropped right off. :cry:

So last night I searched the forums for similar problems then went through the fault finding section.
I done the following:
-Iso test
-Soft reset modem
-Hard Reset modem
-tried both PPPoA and PPPoE
-checked DNS settings
-ping
-tracert

-Then posted a Fault Ticket with the following information

Modem Stats: Linksys WAG200G
DSL Status: Connected
DSL Modulation Mode: G.dmt
DSL Path Mode: Interleaved
Downstream Rate: 8064 kbps
Upstream Rate: 800 kbps
Downstream Margin: 10 db
Upstream Margin: 14 db
Downstream Line Attenuation: 24 db
Upstream Line Attenuation: 6 db
Downstream Transmit Power: 12 db
Upstream Transmit Power: 19 db

Ping test:
Please paste the results of the ping tests you have completed: C:\Users\Clinton>ping 220.233.0.50

Pinging 220.233.0.50 with 32 bytes of data:
Reply from 220.233.0.50: bytes=32 time=30ms TTL=61
Reply from 220.233.0.50: bytes=32 time=30ms TTL=61
Reply from 220.233.0.50: bytes=32 time=30ms TTL=61
Reply from 220.233.0.50: bytes=32 time=29ms TTL=61

Ping statistics for 220.233.0.50:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 29ms, Maximum = 30ms, Average = 29ms

Trace Route:
Tracing route to http://www.telstra.com [144.135.19.10]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 30 ms 30 ms 31 ms 10.0.1.25
4 * 30 ms 30 ms 38.2.233.220.exetel.com.au [220.233.2.38]
5 30 ms 31 ms 31 ms 316.ge-5-0-0.GW5.SYD2.ALTER.NET [221.133.215.77]
6 31 ms 31 ms 32 ms 0.so-7-2-0.XT3.SYD2.ALTER.NET [210.80.33.189]
7 31 ms 31 ms * 0.ge-6-0-0.BR3.SYD2.Alter.Net [210.80.34.50]
8 34 ms 31 ms 31 ms FastEthernet2-2.ken17.Sydney.telstra.net [139.130.4.185]
9 31 ms 31 ms 31 ms TenGigabitEthernet8-1.pit1.Sydney.telstra.net [203.50.20.39]
10 31 ms 31 ms 31 ms pitt-tcom-r01 [139.130.185.254]
11 31 ms 33 ms 31 ms 144.135.19.84
12 30 ms 34 ms 31 ms 144.135.19.10

Trace complete.

Speed tests:
Last night.
http://www.speedtest.net/result/347350316.png


[`[*Test Results from <a href="http://www.ozspeedtest.com">Oz Broadband Speed Test</a>*]`]
[(----------------------------------
Test run on [*31/10/2008*] @ [*01:01 AM*])]

[(Mirror: [*Exetel*]
Data: [*15 MB*]
Test Time: [*78.7 secs*])]

[(Your line speed is [*1.59 Mbps*] (1592 kbps).
Your download speed is [*199 KB/s*] (0.19 MB/s). )]

This morning
Image

This morning the speeds were still slower now with a with a high ping so I tried cycling the modem by switching it off for 30mins to see if I got any better results.
I really want to get back to the original speed I connected at and would be happy to hear any suggestions I can try while I wait for my ticket to be addressed.

Thank you,
Clinton

CoreyPlover
Volunteer Site Admin
Posts: 5922
Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Re: Naked ADSL2+ Slow

Post by CoreyPlover » Fri Oct 31, 2008 12:56 pm

Waiting for your ticket to be addressed is probably the best course of action, because your modem stats seem very healthy. the only thing I might suggest is to try forcing ADSL2+ because currently your modem is syncing at G.DMT only. This still doesn't explain why you can't hit 7-8Mbps in speed tests under current G.DMT 8Mbps syncs but it is at least something for you to try.

The only other items that could explain your circumstances is other processes, or wireless connections consuming most of your speeds. You should try disabling wireless, connect only a single computer and perhaps monitoring your network traffic, particularly uploads (Windows Task Manager can do this via the Networking tab).

clintosd
Posts: 10
Joined: Wed Oct 29, 2008 4:18 pm
Location: Gosford

Re: Naked ADSL2+ Slow

Post by clintosd » Fri Oct 31, 2008 4:31 pm

Ok can't force it to connect to ADSL2+ (it kept trying to sync for a good 10 mins) but will connect through a forced ADSL2. This has increased the speed slightly
Image and 2056.4 kbps through the Exetel speed test.

Although the modems connection speed seems to have dropped now.
DSL Status: Connected
DSL Modulation Mode: ADSL2
DSL Path Mode: Fast
Downstream Rate: 2422 kbps
Upstream Rate: 755 kbps
Downstream Margin: 12 db
Upstream Margin: 12 db
Downstream Line Attenuation: 33 db
Upstream Line Attenuation: 9 db
Downstream Transmit Power: 12 db
Upstream Transmit Power: 19 db

I will try & force it to ADSL2+ again and see how it goes.

clintosd
Posts: 10
Joined: Wed Oct 29, 2008 4:18 pm
Location: Gosford

Re: Naked ADSL2+ Slow

Post by clintosd » Fri Oct 31, 2008 6:17 pm

I neglected to mention on the 29/10/08 when i first connected my sync speed was up around the 14000 mark and on a speed test from speedtest.net I received a 13958kb/s download result. This was using the default settings in my modem with just the user & pass entered. It kept up at these high speeds all through that night till it dropped connection between 10am-2pm 30/10/08. I then tried to reconnect using the default settings to no avail.

I followed the instructions on the email that was sent to me by Exetel & changed the Modem modulation to G.DMT(might have to look @ updating this email if this is incorrect). This then allowed me to reconnect but restricted my speeds.

I have retried setting the modem to factory default & still can't connect (as was suggested both here & in my ticket which is now closed). I have been able to force the modem to connect @ ADSL2+ but now i am receiving lower sych speeds. My download speed tests are now running at the equivilent of my sync speed but is it possible to get it back to what my original speeds were?

clintosd
Posts: 10
Joined: Wed Oct 29, 2008 4:18 pm
Location: Gosford

Re: Naked ADSL2+ Slow

Post by clintosd » Fri Oct 31, 2008 8:39 pm

My connection dropped out at about 7pm tonight. Have just spent the last hour and a half trying to get it to re-sync. The only way I can get this to happen is by connecting through G.dmt. Any ideas what may be causing this?

CoreyPlover
Volunteer Site Admin
Posts: 5922
Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Re: Naked ADSL2+ Slow

Post by CoreyPlover » Fri Oct 31, 2008 9:55 pm

clintosd wrote:Any ideas what may be causing this?
No. The only course of action left for you is to pursue the ticket you logged. If necessary, you can follow up this ticket by replying to it, or emailing residentialsupport@exetel.com.au and including the ticket ID.

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