shocking speeds for money

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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Keitheade
Posts: 2
Joined: Sun Nov 02, 2008 6:32 pm
Location: Toowoomba

shocking speeds for money

Post by Keitheade » Tue Nov 04, 2008 6:59 pm

this speed is really bad... this is happening 5-9pm basicly every night... i cant even play wow with it... atm not happy with servious... i have naked adsl2+

PING
C:\Documents and Settings\xxxxxxx>ping 220.233.0.50

Pinging 220.233.0.50 with 32 bytes of data:

Reply from 220.233.0.50: bytes=32 time=159ms TTL=61
Reply from 220.233.0.50: bytes=32 time=193ms TTL=61
Reply from 220.233.0.50: bytes=32 time=192ms TTL=61
Reply from 220.233.0.50: bytes=32 time=106ms TTL=61

Ping statistics for 220.233.0.50:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 106ms, Maximum = 193ms, Average = 162ms
TRACERT
C:\Documents and Settings\xxxxxx>tracert www.telstra.com

Tracing route to www.telstra.com [144.135.19.10]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 167 ms 160 ms 149 ms 210.3.96.58.exetel.com.au [58.96.3.210]
3 153 ms 117 ms 137 ms vlan586.14vrc76f06.optus.net.au [59.154.4.149]
4 157 ms 178 ms 185 ms gi0-1.bn1.optus.net.au [61.88.240.133]
5 75 ms 86 ms 107 ms Pos5-0.cha27.Brisbane.telstra.net [139.130.3.157]
6 144 ms 132 ms 149 ms TenGigE0-8-0-2.cha-core4.Brisbane.telstra.net [203.50.51.1]
7 142 ms 160 ms 135 ms Pos0-4-1-0.ken-core4.Sydney.telstra.net [203.50.6.205]
8 115 ms 152 ms 147 ms TenGigabitEthernet8-1.pit1.Sydney.telstra.net [203.50.20.39]
9 169 ms 205 ms 190 ms pitt-tcom-r01 [139.130.185.254]
10 89 ms 84 ms 73 ms 144.135.19.84
11 112 ms 135 ms 139 ms 144.135.19.10

Trace complete.

C:\Documents and Settings\xxxxxx>

http://www.exetel.com.au/speed/results. ... recorded=1

Downstream Upstream
Data rate(Kbps) 15375Kb 813Kb
Noise Margin 12 18
Output power(dBm)125 204
Attenuation(dB) 43 18

bradandtroy
Posts: 1
Joined: Tue Nov 04, 2008 6:57 pm
Location: Sydney

Re: shocking speeds for money

Post by bradandtroy » Tue Nov 04, 2008 7:23 pm

I am exactly the same. I am regularily hitting download speeds of 15 - 20 kb/s.

Most nights I cant even support a 128k internet radio stream.

Exetel used to be great a few months ago. What changed?

Paul33

Re: shocking speeds for money

Post by Paul33 » Tue Nov 04, 2008 7:30 pm

Im on naked dsl here and havent been able to watch anything on youtube ....its been stops and starts every 5 seconds ...dam hopeless

jakiman
Posts: 26
Joined: Mon Apr 19, 2004 8:21 pm

Re: shocking speeds for money

Post by jakiman » Tue Nov 04, 2008 7:39 pm

I noticed that the graph increased from 1800mbps to 2000mbps yesterday.
And I can see that the flat point is now higher also. Has the capacity been increased?
I didn't notice any significant increase, but it did become slightly faster after this.
(Well, for single thread stuff, it's still not how it used to be during good times)
(But for multi-threaded stuff and multiple downloads, it is overall better than few days ago)

https://www.exetel.com.au/members/a_mrt ... rnet_4.php

*******************

Test Results from Oz Broadband Speed Test
----------------------------------
Test run on 04/11/2008 @ 09:55 PM

Mirror: Exetel
Data: 9 MB
Test Time: 8.65 secs

Your line speed is 8.73 Mbps (8734 kbps).
Your download speed is 1.07 MB/s (1092 KB/s).

BUT.... From Every other mirror (Optus/Telstra/Eftel/Internode etc), it's like below.... Slow.....

Test Results from Oz Broadband Speed Test
----------------------------------
Test run on 04/11/2008 @ 09:58 PM

Mirror: Internode
Data: 9 MB
Test Time: 106.19 secs

Your line speed is 712 kbps (0.71 Mbps).
Your download speed is 89 KB/s (0.09 MB/s).

Keitheade
Posts: 2
Joined: Sun Nov 02, 2008 6:32 pm
Location: Toowoomba

Re: shocking speeds for money

Post by Keitheade » Tue Nov 04, 2008 10:13 pm

hmmmm i forgot to mention the exchange im at is the toowoomba exchange (TOBF). I am 1983m from the exchange (as the cable runs), according to the telstra technician that had a loverly chat to me regarding my copper lines to the exchange.

randompunter
Posts: 2
Joined: Mon Nov 03, 2008 7:12 pm
Location: Brisbane

Re: shocking speeds for money

Post by randompunter » Tue Nov 04, 2008 10:56 pm

I agree, it is a joke :(

peterh_oz
Posts: 525
Joined: Thu Oct 12, 2006 11:13 pm
Location: Melbourne Australia
Contact:

Re: shocking speeds for money

Post by peterh_oz » Tue Nov 04, 2008 11:38 pm

There is a partial outage tonight as per another thread in Unplanned Maintenance.

TerryP
Posts: 51
Joined: Sat Mar 01, 2008 10:27 am
Location: Geelong

Re: shocking speeds for money

Post by TerryP » Tue Nov 04, 2008 11:42 pm

peterh_oz wrote:There is a partial outage tonight as per another thread in Unplanned Maintenance.
Your point being? I see a 15 minute outage affecting browsing as having no bearing on a long standing issue with poor international download speeds.

CoreyPlover
Volunteer Site Admin
Posts: 5922
Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Re: shocking speeds for money

Post by CoreyPlover » Wed Nov 05, 2008 1:17 am

TerryP wrote: I see a 15 minute outage affecting browsing as having no bearing on a long standing issue with poor international download speeds.
Exactly how can Exetel control, influence or guarantee international speeds? That is, if your domestic speed tests show high speeds, it indicates your connection is fine and the issue is in international links which are well outside of Exetel's control.

Keitheade, your tracert test shows your first (external) hop has a rather high latency; it should be around 40ms. Perhaps this was due to the recent ADSL / ADSL2+ fault so you should try this tracert again now. If it still shows high hop 2 latency you can try changing your IP address in the user facilities and retesting. If this still doesn't work you probably want to email residentialsupport@exetel.com.au to have them check it out because it will very likely be affecting your WoW gameplay.

jakiman. Your tests are a little more curious as it shows external domestic speeds are impaired. I would assume that a speedtest.net would show similar impaired speeds to your Internode test. You should follow this up with residentialsupport@exetel.com.au too.

Can other users confirm whether it is only your international downloads that are suffering? What does a speedtest.net test say about your speeds to each of the Sydney server, and a server in your own state? If these tests are impaired, then you should follow up with a slow speed support ticket to residentialsupport@exetel.com.au. If these are fine, the issue lies elsewhere.

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