Exetel customer help forum

howdy

i signed up with exetel a few months ago.
when i was signing up i wanted to get a Naked ADSL 2+ connection however there were no ports available at my exchange.
i was told i by the sales rep that the exchange would be upgraded in a month or two.
so instead of waiting i churned my old ADSL connection from my previous ISP to an 8Mb connection with exetel.

i've now noticed that there are ADSL 2 ports available at my exchange and i want to make the switch.
i am however unclear on several points on how to get this moving.

1.what kind of down time am i looking at when i switch from ADSL1 to ADSL2?
2.the phone line currently isn't in my name. i know this might be a sticking point. i'm worried (having worked for an ISP) that if i ring telstra to change the name, they'll remove the current ADSL1 codes.
3.what happens to the phoneline after the switch?

cheers.

aphasia wrote:1.what kind of down time am i looking at when i switch from ADSL1 to ADSL2?

Little to none

aphasia wrote:2.the phone line currently isn't in my name. i know this might be a sticking point. i'm worried (having worked for an ISP) that if i ring telstra to change the name, they'll remove the current ADSL1 codes.

Have a read of http://forum.exetel.com.au/viewtopic.ph ... 82#p226882

aphasia wrote:3.what happens to the phoneline after the switch?

As part of the ADSL2+ activation, you remain on your existing ADSL1 until the time of cutover. On the cut-over date your phone services gets ported to Optus and ADSL2+ codes placed on the line. About 2 days after this activation has been completed the dial tone will be removed, leaving you with just a Naked ADSL2+

i am also thinking of doing this for my brother who still lives with mum

if u are still in the adsl 1 contract will u be charged the cancellation fee for going to adsl2+ or adsl2+naked ?

Yoshi_900 wrote:if u are still in the adsl 1 contract will u be charged the cancellation fee for going to adsl2+ or adsl2+naked ?

Yes.

ADSL1 is provided via Telstra infrastructure, ADSL2+ and Naked ADSL2+ are Optus infrastructure. The cancellation fee applies because of this change in carriers.