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ADSL (8Mb) to Naked ADSL 2+ switch

Posted: Wed Nov 19, 2008 3:36 pm
by aphasia
howdy

i signed up with exetel a few months ago.
when i was signing up i wanted to get a Naked ADSL 2+ connection however there were no ports available at my exchange.
i was told i by the sales rep that the exchange would be upgraded in a month or two.
so instead of waiting i churned my old ADSL connection from my previous ISP to an 8Mb connection with exetel.

i've now noticed that there are ADSL 2 ports available at my exchange and i want to make the switch.
i am however unclear on several points on how to get this moving.

1.what kind of down time am i looking at when i switch from ADSL1 to ADSL2?
2.the phone line currently isn't in my name. i know this might be a sticking point. i'm worried (having worked for an ISP) that if i ring telstra to change the name, they'll remove the current ADSL1 codes.
3.what happens to the phoneline after the switch?

cheers.

Re: ADSL (8Mb) to Naked ADSL 2+ switch

Posted: Wed Nov 19, 2008 5:57 pm
by CoreyPlover
aphasia wrote:1.what kind of down time am i looking at when i switch from ADSL1 to ADSL2?
Little to none
aphasia wrote:2.the phone line currently isn't in my name. i know this might be a sticking point. i'm worried (having worked for an ISP) that if i ring telstra to change the name, they'll remove the current ADSL1 codes.
Have a read of http://forum.exetel.com.au/viewtopic.ph ... 82#p226882
aphasia wrote:3.what happens to the phoneline after the switch?
As part of the ADSL2+ activation, you remain on your existing ADSL1 until the time of cutover. On the cut-over date your phone services gets ported to Optus and ADSL2+ codes placed on the line. About 2 days after this activation has been completed the dial tone will be removed, leaving you with just a Naked ADSL2+

Re: ADSL (8Mb) to Naked ADSL 2+ switch

Posted: Thu Nov 20, 2008 8:36 am
by Yoshi_900
i am also thinking of doing this for my brother who still lives with mum

if u are still in the adsl 1 contract will u be charged the cancellation fee for going to adsl2+ or adsl2+naked ?

Re: ADSL (8Mb) to Naked ADSL 2+ switch

Posted: Thu Nov 20, 2008 11:11 am
by CoreyPlover
Yoshi_900 wrote:if u are still in the adsl 1 contract will u be charged the cancellation fee for going to adsl2+ or adsl2+naked ?
Yes.

ADSL1 is provided via Telstra infrastructure, ADSL2+ and Naked ADSL2+ are Optus infrastructure. The cancellation fee applies because of this change in carriers.