Not so speedy

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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metaldome
Posts: 2
Joined: Mon Mar 10, 2008 10:44 pm
Location: Sunrise Beach, QLD

Not so speedy

Post by metaldome » Wed Jan 07, 2009 5:21 pm

Hi,

I've had my service with exetel for not quite a year. I'm about 4 km from the Noosa Heads exchange - I was getting acceptable speeds of about 2.5 mbps but recently December sometime I can't watch anything on youtube whhtout pausing it and waiting ages for it load and suddenly there was a lot of line noise on my phone which I didn't have before. Filter still there so not sure why the phone is not usable now unless I disconnect the modems power.

I have disconnected all phones plugged the router straight into the central phone jack, disabled wireless, and using a short lan cable between comp and modem these are the speeds I get.

Help appreciated. As I mentioned the phone is useless too now but wasn't before December sometime. Modem from exetel NetComm NB9W

Luke

Your current bandwidth reading is:

171.70kbps

which means you can download at 21.46 KB/sec. from our servers.




Your current bandwidth reading is:

719.00kbps

which means you can download at 89.88 KB/sec. from our servers.




723.80kbps

which means you can download at 90.48 KB/sec. from our servers.



Your current bandwidth reading is:

723.60kbps

which means you can download at 90.45 KB/sec. from our servers.

Mode: READSL
Type: Fast
Line Coding: Trellis On
Status: No Defect
Link Power State: L0

Downstream Upstream
SNR Margin (dB): 11.9 11.7
Attenuation (dB): 56.5 34.4
Output Power (dBm): 0.0 11.6
Attainable Rate (Kbps): 1152 340
Rate (Kbps): 851 356
K (number of bytes in DMT frame): 14 15
R (number of check bytes in RS code word): 16 10
S (RS code word size in DMT frame): 16 16
D (interleaver depth): 4 2
Delay (msec): 16 8

Super Frames: 39708 39706
Super Frame Errors: 2 0
RS Words: 317670 168750
RS Correctable Errors: 70 0
RS Uncorrectable Errors: 8 N/A

HEC Errors: 2 0
OCD Errors: 0 0
LCD Errors: 0 0
Total Cells: 1330382 343562
Data Cells: 165580 5130
Bit Errors: 0 0

Total ES: 6 0
Total SES: 1 0
Total UAS: 276 0

metaldome
Posts: 2
Joined: Mon Mar 10, 2008 10:44 pm
Location: Sunrise Beach, QLD

Re: Not so speedy

Post by metaldome » Wed Jan 07, 2009 5:33 pm

Sync data:

Line Rate - Upstream (Kbps): 346
Line Rate - Downstream (Kbps): 494
LAN IP Address: 192.168.1.1
Wan IP Address:
Show
Default Gateway: 58.96.3.209
Primary DNS Server: 220.233.0.3
Secondary DNS Server: 220.233.0.4

CoreyPlover
Volunteer Site Admin
Posts: 5922
Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Re: Not so speedy

Post by CoreyPlover » Wed Jan 07, 2009 7:04 pm

metaldome wrote:suddenly there was a lot of line noise on my phone which I didn't have before. Filter still there so not sure why the phone is not usable now unless I disconnect the modems power.

Attenuation (dB): 56.5 34.4
Output Power (dBm): 0.0 11.6
That's a pretty high attenuation. If you have audible noise on your phone line, even when the modem is unplugged, you need to sort this issue out with your phone provider first because audible noise will always impair ADSL. So either contact Telstra (or your phone line provider) directly or send an email to residentialsupport@exetel.com.au if you have a bundled phone package to get this issue sorted out first.

If the noise stops when you unplug the modem, you should try is replacing the filter but there may be a line fault as well, so I suggest you still follow the above process.

Lastly, you report a default gateway of 58.96.x.x and you seem to have a WAN IP of 220.233.x.x. This seems like another anomaly you should report to residentialsupport@exetel.com.au

TerryP
Posts: 51
Joined: Sat Mar 01, 2008 10:27 am
Location: Geelong

Re: Not so speedy

Post by TerryP » Thu Jan 08, 2009 2:38 am

CoreyPlover wrote: Lastly, you report a default gateway of 58.96.x.x and you seem to have a WAN IP of 220.233.x.x. This seems like another anomaly
Hi Corey, what does that mean? I have the same thing too. I think it started about October last year when I was transferred to the Victorian POP.

CoreyPlover
Volunteer Site Admin
Posts: 5922
Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Re: Not so speedy

Post by CoreyPlover » Thu Jan 08, 2009 9:08 am

TerryP wrote:
CoreyPlover wrote: Lastly, you report a default gateway of 58.96.x.x and you seem to have a WAN IP of 220.233.x.x. This seems like another anomaly
Hi Corey, what does that mean? I have the same thing too. I think it started about October last year when I was transferred to the Victorian POP.
Do you have any connection problems though?

A while ago, mismatched WAN and gateway subnets were associated with web browsing time outs on all pages. Perhaps things have changed and this configuration is no longer a problem though.

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