ADSL2 Service interruption - URGENT ATTN NEEDED

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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niksrulz
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Joined: Thu Mar 27, 2008 9:46 pm
Location: MELBOURNE
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ADSL2 Service interruption - URGENT ATTN NEEDED

Post by niksrulz » Thu Jan 22, 2009 9:12 pm

My ADSL2 network is not working (the ADSL light on the modem is not flashing). My address is <address removed by Gidget for privacy>. Please get it rectified asap.

jokiin
Volunteer Site Admin
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Location: Sydney

Re: ADSL2 Service interruption - URGENT ATTN NEEDED

Post by jokiin » Thu Jan 22, 2009 9:16 pm

niksrulz wrote:My ADSL2 network is not working (the ADSL light on the modem is not flashing). My address is <address removed by Gidget>. Please get it rectified asap.
you would need to provide more info but realistically you may need to open a support ticket, if you give more detail here though you might be able to get some help to sort it out yourself, if the problem is on your end that is

start by detailing which connection type, Naked, INC, Powertel etc, what hardware you have (make, model and firmware version) and what trouble shooting you have done already if you want further help

niksrulz
Posts: 13
Joined: Thu Mar 27, 2008 9:46 pm
Location: MELBOURNE
Contact:

Re: ADSL2 Service interruption - URGENT ATTN NEEDED

Post by niksrulz » Fri Jan 23, 2009 8:10 pm

Hi!
I've got naked adsl2+ service where my modem is d-link 604 T and is not giving adsl light at all.
I'm having this problem from yesterday.
Please fix it asap.
My no. is 03xxxxxxxx (deleted by Gidget)
My account name is xxxxxx (deleted by Gidget)
I'm replying from my friends house ,
I can't access internet at all
Please help !!!!

James
Exetel Staff
Posts: 1993
Joined: Mon May 09, 2005 10:27 pm

Re: ADSL2 Service interruption - URGENT ATTN NEEDED

Post by James » Fri Jan 23, 2009 8:31 pm

You could always call our support line?

Gidget
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Location: Sydney

Re: ADSL2 Service interruption - URGENT ATTN NEEDED

Post by Gidget » Fri Jan 23, 2009 8:35 pm

niksrulz

Please stop posting your personal details on this thread - it is not sensible to publicly display them in this way.

What troubleshooting have you done so far yourself?

Have you raised a support ticket yet?

People on this Forum can provide you with general advice but we can't "fix" your connection problem.

Gidget
Log a fault ticket here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

austdata
Posts: 629
Joined: Wed Apr 25, 2007 12:38 am
Location: Melbourne

Re: ADSL2 Service interruption - URGENT ATTN NEEDED

Post by austdata » Sat Jan 24, 2009 1:57 am

Gidget wrote:niksrulz

Please stop posting your personal details on this thread - it is not sensible to publicly display them in this way.
It's okay Gidget, I've already added him to my works telemarketing list. :wink:
The views I present here are not necessarily those from my brain.
Exetel's support number outside Sydney: 1300 788 141 NOTE: I do not work for Exetel.

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